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The Program Coordinator, IT-Technical Support & Services, will be a member of a diverse faculty team that supports student achievement and success from recruitment through graduation and beyond, advancing equitable economic mobility, personal empowerment, and transformed communities.

The faculty conducts college courses at appropriate quality for undergraduate students as assigned by the Department Chair and approved by the Dean. The program coordinator facilitates the learning process by designing and implementing appropriate, meaningful, and equitable instructional activities, and by drawing from the scholarships of teaching and learning and cultivating a supportive learning environment that allows students to think critically and experiment. The program coordinator evaluates student learning by creating and implementing well-designed assessment tools. Additionally, the program coordinator participates in curriculum development, mentoring of students, helps students connect with academic and non-academic supports services as needed, and engages in institutional service, professional development, and other duties assigned by the Department Chair and Dean. The faculty also keeps accurate records pertaining to students and adheres to all institutional policies and procedures.

In addition to carrying out the duties of an Instructor, the Program Coordinator provides coordination, oversight and leadership for the assigned academic program. The Program Coordinator is also responsible for program development and assessment, equipment and facilities, adjunct faculty, and fiscal budget planning responsibilities. A Program Coordinator will be assigned a teaching load in his/her field of expertise under the approval of the Department Chair and Divisional Dean.

This is a 10-month faculty position in which the individual will teach courses primarily in the IT-Technical Support & Services program.

Divisional Administration

• Assume responsibility for the structure as well as the daily operation of the program/discipline, including organization, administration, periodic review and evaluation, continued development, and general effectiveness.
• Assume a leadership role in the continued development of the program/discipline, including an ongoing process for periodic and systematic review of program effectiveness together with methodology for program revision based on the results of these reviews.
• Make recommendations to Department Chairperson for selection of supplies, equipment, equipment repairs, textbooks for courses of study, and the scheduling of classroom and laboratory facilities.
• Approve requests for supplies, equipment, and instructional materials as appropriate.
• Assure the availability of supplies, equipment, and instructional materials to program faculty.
• Recommend and approve textbooks for adoption and supplementary materials for acquisition to the Department Chairperson as appropriate.
• Work with the college bookstore and textbook publishers to order appropriate course materials.
• Assist the Department Chairperson in the preparation and supervision of departmental program/discipline budgets.
• Compile resources of specialized materials for outside reading assignments.

Teaching and Learning

• Assume responsibility for teaching assignments as recommended by the Department Chair and approved by the Dean.
• Facilitate the learning process by designing and implementing inclusive instructional activities that are appropriate and meaningful and that maximize equitable student outcomes.
• Adhere to the departmental course guidelines and ensure that content includes program, state, and SACSCOC-approved competencies.
• Assume responsibility for accurately maintaining all required college records, including attendance and grade reports.
• Compile resources of specialized materials for outside reading assignments.
• Assess student learning using appropriate modalities.
• Appropriately utilize learning management system tools as required by the college and/or department.
• Maintain, review, and update course descriptions, objectives, and syllabi for courses of instruction.
• Incorporate inclusive content and work to eliminate discriminatory and exclusionary content from curriculum.
• Intentionally design learning experiences that extend beyond facilitating classroom instruction and assist students in achieving course, program, and degree outcomes.
• Make recommendations to Department Chair for selection of supplies, equipment, equipment repairs, textbooks for courses of study, and the scheduling of classroom and laboratory facilities.
• Embrace Forsyth Tech’s mission, vision, equity statement, and core values.

Faculty Development

• Recommend instructors’ teaching assignments to the Department Chairperson.
• Support new instructors and assist in orienting them to the job’s responsibilities and to the College’s operations and policies.
• Recruit, recommend for employment and supervise part-time instructors,
• Assists with interviews and recommends for employment and mentor full-time faculty.
• Work with Human Resources in the hiring process to complete all paperwork for new part-time instructors.
• Assist in employee evaluation through classroom observation as requested by the Department Chairperson.
• Communicate new and updated policies as needed.
• Coordinate interdepartmental goals to ensure alignment with college goals and vision.
• Coach and provide ongoing performance feedback to employees, set realistic and measurable performance goals and ensure employees have appropriate professional development opportunities.
• Effectively manage performance and assist employees to meet established College standards and expectations.
• Provide leadership of assigned team, lead efforts in recruitment, interviewing, and training employees; plan, assign, and direct program work.

Student Success

• Proactively connect with students to provide mentoring and coaching to achieve academic and career goals.
• Contribute to student success as a part of the care team for each student.
• Provide practical suggestions to students to improve academic performance.
• Encourage students to discuss and share academic problems and brainstorm solutions.
• Support students by listening to concerns, providing moral support, identifying, and addressing problems, and connecting with support services.
• Learn, utilize, and maintain proficiency with program requirements and tools, including the college’s student success portal, computer information system, and learning management systems among others.
• Attend training sessions, workshops, conferences, and professional meetings.
• Maintain appropriate student hours in accordance with school policies.
• Participate in departmental activities related to revising and updating the program(s) and the development of new courses in the area of expertise.
• Engage in curriculum and program development that incorporates current educational theories and research.
• Enhance student academic success initiatives to improve completion, retention, and equity of success in instructional areas of the college.

Contributions to Community

• Work as part of a cohesive, innovative, and high-performing team.
• Serve on action teams, councils, and other college work groups as required.
• Make constructive contributions to the shared vision of the college by engaging in work groups and shared leadership across campus.
• Actively participate in student recruitment, engagement, retention, and completion efforts.
• Maintain contact with specialized vocations where applicable.
• Pursue public relations opportunities and use these to promote the college and the department.
• Assist in planning and conducting advisory committee and/or business leadership team meetings.
• Represent the college and program at recruiting events as needed.
• Understand the strengths and growth opportunities of the communities that the college serves.
• Responsible for working with the College’s Educational Partnerships team to recruit students into programs within their divisions.

Continuous Development

• Develop a professional development plan that for approval by the supervisor and participate in those professional development activities that are approved.
• Maintain current licensure, certification, or other professional credentials required for position.
• Maintain membership and participation in professional organizations.
• Pursue continuous improvement in the areas of subject matter expertise; teaching and learning; the use of educational technology; diversity, equity, and inclusion; and other areas related to the strategic goals of the college.
• Read professional literature to remain informed of the latest research aligned with their work and connected to higher education.
• Keep abreast of current technology required by the college.

Build a Culture of Belonging

• At Forsyth Technical Community College, equity is grounded in a culture of belonging. We will intentionally design the college experience to ensure each learner has what they need to be successful.
• Foster diversity, equity, and inclusion in the classroom, among the team, with students and colleagues.
• Pursue continuous improvement in the areas of subject matter expertise; teaching and learning; the use of educational technology; diversity, equity, and inclusion; and other areas related to the strategic goals of the college.
• Maintain confidentiality and security of sensitive information.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee will need to regularly operate and use computers, phones and other electronic equipment.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools.
• The employee may need to lift and/or move equipment, tools or paperwork up to 25 pounds.
• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Workplace Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Encounters low to moderate noise levels in the work environment.