it analyst Southfield, MI
Job description
Eaton’s Corporate Sector division is currently seeking a IT Analyst.
The expected annual salary range for this role is $58500.0 - $85800.0 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
- Working on tickets and meeting defined service level agreements for the resolution of incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.
- PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.
- Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.
- Aids remote technical resources who administer network switches, servers and other IT infrastructure.
- Deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users.
- Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
- Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
- Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. Assist with support of site-based IT systems. Participate in troubleshooting and resolution of larger IT issues.
- Participate in efforts related to root cause analysis and problem management as needed. Identify opportunities for improvement. Liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies.
- Share information about best practices with end users to increase user satisfaction and productivity.
- Participate in internal audits related to IT processes, procedures, software, and systems.
- Influence budgeting, forecasting, and spending for IT infrastructure as required.
- Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures.
- Protect both Eaton's physical and information assets.
Qualifications:
Basic Qualifications:
- High School Diploma or GED from an accredited institution.
- Minimum 2 years of IT experience.
- This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
- Must be able to work in the United States without corporate sponsorship now and within the future
- No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Southfield, MI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
Preferred Qualifications:
- Associate Degree or Bachelor's Degree in business or technology.
- ITIL, MCSA, or comparable certification.
- 5 plus years of IT experience supporting Windows operating systems and PCs.
Skills:
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
