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Job description

This is a Fully Remote position!!!

Here at BlueTriton, we are the name behind your favorite bottled water brands and home-delivery service – we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, BlueTriton plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities. BlueTriton is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.
We have a team of brilliant individuals who come to work every day to challenge one another, reimagine hydration and help grow our business. Quench your thirst with exciting possibilities when you join us for a fiercely good career doing work that matters.
Whether your career interest is rooted in Finance, HR, Marketing, Sales, IT, Sustainability or our Legal/Regulatory/Government team, professional roles at BlueTriton within our Corporate Teams could very well be the place for you to uncap your potential! Regardless of your area of interest, be prepared to join a team that is deeply committed, boldly innovative, and fiercely good for our consumers and customers, for our people, and for our communities. Job Description

We are currently seeking a IS/IT Tech Lead - Service Management Office reporting into the Director, Business Solutions, PMO RR.

This is a Fully Remote position!!

• Oversee the governance and policies of the Service Management Office
• Oversee the management, and continuous improvement of IT Service Management standards and policies
• Oversee the process for all ITSM components: Incident Management (inclusive of Major Incident Management), Request Management, Problem Management and Change Management
• Promote system stability metrics and assist teams in recognizing patterns and areas for improvement
• Work with incumbent provider to hold teams accountable for major incident root cause analysis and actions to remediate issues
• Act as ServiceNow product owner and work closely with developers to establish a system roadmap that allows BTB to get the most value out of their licensing
• Act as an escalation point for major incidents and process deviations
• Oversee the operations of the IT Service Desk
• Identify opportunities for service improvement, inclusive of improving Customer Satisfaction and end user experience
• Define and establish service goals, expected outcomes, and measurable results
• Establish and chair Service Management Council to ensure ITSM processes are supporting BlueTriton Brands' system stability and growth

Qualifications

Qualifications:

• Self-motivated
• Calm under pressure
• Problem solver
• Ability to reprioritize quickly depending on the needs of the organization
• Experience in M365 suite
• Bachelor’s degree preferred
• 5+ years of experience
• ITIL v4 certification
• Experience in ServiceNow
• PowerBI experience

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment . We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. BlueTriton Brands is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please contact us at [email protected]
BlueTriton Brands offers an unrivaled portfolio of water brands for healthy hydration, including Arrowhead®, Deer Park®, Ice Mountain®, Origin™, Ozarka®, Poland Spring®, Zephyrhills®, AC+ION® Alkaline Water, Splash Blast® Flavored Water Beverage, Splash Fizz® Flavored Water Beverage Saratoga® and Pure Life® Purified Water.