it analyst Bromsgrove, England
Job description
IT Technical Engineer
A fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms.
We have an exciting opportunity to join our existing IT team. We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits.
Key Responsibilities as our IT Technical Engineer will include:
Primary:
- Act as the point of contact for Escalation contact issues. Logging all work requests on internal ticketing system and keeping users up to date with tickets.
- Escalating tickets or issues to senior management where appropriate if issue cannot be resolved internally and managing these tickets.
- Liaising with 3rd Party companies to ensure computer and telephony systems and software are operating to agreed service levels.
- End user management using AD and Azure AD.
- Setting up remote users PC requirements, including VPN connection, encryption, email, anti-virus, and server access. Demonstrating access to remote users.
- Installing and upgrading new or existing software on client machines, ensuring that this is done efficiently with minimal disruption and to a high level of client satisfaction.
- Maintain corporate security in line with and assisting to the IT Security Engineer
- Ensuring adherence to the IT Security Policy and monitoring the network for any security risks or breaches and acting accordingly in the event of a risk or a breach.
- Develop and maintain documentation for systems and procedures for network usage
Secondary:
- Support the implementation and migration of acquired businesses.
- Support the wider IT team to onboard Mergers and Acquisitions
- Support the onboarding of AFH Staff as part of any acquisition where necessary.
- Migration of user accounts and corporate data to Group technologies
- Support technical issues with M & A until completion.
- Provide overflow support to IT Team
- Distribute and Champion procedures, Systems and Network principles.
What we are looking for in our ideal IT Technical Engineer:
- Windows and MAC client/server operating environments
- Experience with Azure
- Active Directory, Azure AD and MS 365 experience
- Experience with Intune/Autopilot or other MDM solutions
- Advanced problem-solving skills.
- Exceptional customer service
- Knowledge of network infrastructure and associated network protocols
- Strong English communication skills
- Strong Analytical Skills (essential)
- Awareness around risk management
Benefits of working for AFH:
- Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation.
- Contributory pension scheme, and death-in-service benefit
- Competitive salary and annual discretionary bonus, following one year’s service.
- Health benefit scheme – including digital gym subscriptions, dental and optional treatments and alternative therapies.
- Flexible working options and competitive holiday allowance, with annual buy and sell scheme options.
- Enhanced Maternity, adoptive and paternity pay
- Loyalty bonus and additional holiday days, based on length of service.
- Employee referral bonus scheme
- Social events
With over 30 years of experience and more than 500 employees nationwide, AFH is one of the UK’s leading independent financial advisory firms.
If you are interested in becoming a part of our growing community as our IT Technical Engineer, get in touch and click ‘APPLY’ today or email us via [email protected]. We look forward to hearing from you!
