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Job description

Pinnacle has a new and exciting opportunity for a Sales Support Administrator to join the team. This is a full-time (Mon-Fri) permanent position based in Bristol. Pinnacle offer flexible working so the role will be a mixture of working from home and office based. The successful applicant will be responsible for supporting the Sales team and providing a high level of customer service to our clients.

Essence of Role - Key Accountabilities

• Providing an excellent customer service to our customers
• Process sales orders promptly, efficiently and accurately in our CRM system, keeping the salesperson updated on progress
• Write accurate minutes, collate actions and oversee the follow up of these for our clients
• Complete monthly bespoke excel billing reports and send to customers with commentary
• Perform admin tasks required by the sales team including housekeeping of customer accounts in our internal system
• Deal with day-to-day queries and changes for customers such as username changes or mobile sim swaps
• Assist with the completion of customer service reviews and proposal documentation
• Answering and screening internal/external phone calls and emails in a timely and efficient manner
• Preparing and filing sales customer contracts and agreements
• Completing Procurement and Sales Support requests within our CRM system
• Updating CRM system with accurate and relevant information on all customer and internal communication
• Raising purchase orders to suppliers and keeping customers updated with the tracking of orders
• Arranging couriers to suppliers and customers
• Booking stock in/out internal CRM system
• Assisting with the monthly stock level checks
• Consulting with other departments on administrative matters of mutual importance

Person Specification

• Strong attention to detail and precision in your work
• A can-do attitude and willingness to go the extra mile
• A positive and enthusiastic team play
• Excellent written and verbal communication skills with the ability to communicate at all levels
• Excellent time management and organisational skills
• Self-drive, determination and a commitment to continuously improve

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company pension
• On-site parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Experience:

• Sales support: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Bristol BS15 1TF

About The Pinnacle Corporation

CEO: Robert S. Johnson
Revenue: $5 to $25 million (USD)
Size: 51 to 200 Employees
Type: Company - Private
Website: www.pinncorp.com