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The Northland IT Team is part of Canada's fastest-growing, privately-owned hospitality company and your expertise is a continued valued asset in your defined role.

Responsibilities:

• Provide support for customer requests, analyze problems, and escalate issues when necessary
• Communicate technical information to nontechnical users
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction
• Install, configure, and test all new workstations, peripheral equipment, and software
• Troubleshoot LAN/WAN and connectivity issues

Experience Requirements:

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR A university degree or diploma in computer science recent graduate
• Strong troubleshooting and problem-solving skills
• Strong desire to learn in a fast-paced environment and work within a team of likeminded individuals
• Excellent communication skills both written and verbal
• Experience supporting Windows based environment
• Functional knowledge of Network protocols such as TCP/IP, DNS and DHCP

Beneficial to have:

• Building Management System knowledge
• Property Management Systems software and integrations knowledge
• Experience working in a ticketing system with detailed note taking skills
• Microsoft Office 365 support experience
• Experience with SonicWALL, Dell, Cisco, Ubiquiti, or Meraki networking equipment
• Experience supporting admin networks with multiple hospitality software (Maestro/Opera/POSI/Ving etc.)
• Hospitality customer service experience

Education:

• A university degree, diploma in computer science or related IT certificates
• Microsoft certification(s) MCSA or MCITP
• CISCO certifications(s) CCNA

Requirements:

• Vancouver based

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with Northland Properties, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**