IT Administrator Norwich, England
Job description
REFID849691
Nielsen Brandbank is one of the world's most trusted providers of FMCG digital product content, delivering an end to end solution for brands, retailers and wholesalers across the globe. Within Nielsen Brandbank Technology, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.
As an IT Administrator, your role will focus on supporting the business in IT support system administration, contract and licence administration, and Purchase Ordering for the IT department. The work will require the individual to become proficient with the tools, systems and processes used to manage and control these.
- Administration of our IT service desk software. This will involve daily support to end users, configuration support, user access and control of licenses
- Provide Support to the IT Service Desk and business with general administrative queries when required.
- Help with implementing/discussing new business requirements for IT service desk software.
- Regular maintenance reviews of the software usage.
- Provide full support and progression of Purchase Orders for IT software. This will include discussions with technical leads, Managers and vendors.
- Purchasing quotation administration, leading to Purchase Order initiation, liaising with vendors, NIQ Procurement and finance teams.
- Managing an IT contract database.
- Administration of Software licences and IT maintenance contracts in general to help ensure no gaps and best cost. Includes regular auditing of software and IT service licences and systems
- Help assist with software compliance
- Excellent English communication skills
- An ability to work within a team but also able to work independently with minimal supervision.
- An aptitude for planning and prioritising, organising engagement and activity with other staff, at ease with communicating with multiple departments and areas of the business.
- A desire to help improve Service Management through analysis of data, process, and tool configuration, feeding into the Service Management team.
- Previous experience in an IT environment or in a customer service environment is preferred
- A willingness to learn and understand new systems and software
Additional Information
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
