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Coactive has an immediate opening for an enthusiastic, experienced IT Administrator or IT Operations professional. This would be an individual seeking the challenge of working with a wide range of technologies, wearing multiple hats, and helping build out the IT discipline in a small but fast growing tech startup. You will be Coactive's first full-time IT employee, with an opportunity to help the company scale both its people and technology. You will play a crucial role in ensuring the smooth operation of our technology infrastructure and providing exceptional support to our employees. As such, you will have a great influence on the technology we ultimately adopt. This is a great opportunity for a skilled practitioner to broaden their responsibilities and take the next step in their career.

In this role, we'll challenge you to use your IT experience to build and support a technology ecosystem that provides our small, but growing, team a friction-free technology productivity environment, secure and protect our systems and data, and support reliable SaaS service to our growing enterprise customer base. This position is ideal for anyone who enjoys rolling up their sleeves and working across many different facets of IT. At one moment you might be helping an engineer with a password reset or VPN issue and, in the next moment, leading a project to assess our security controls for SOC 2, Type 2 certification, and then moving on to help standardize and harden our AWS configurations.

Because of the breadth of IT-related work involved in bringing to market and operating a SaaS-based AI/ML solution for images and video, there is a tremendous opportunity for learning and growth with this position. It is not critical that you are an expert in every aspect of this IT role, but it is important that you have a learning- and growth- mindset and are willing to dig in and build competencies in new technologies and domains. It will also be important that you can effectively work with Coactive leadership to identify and thoughtfully leverage 3rd party providers to supplement your work in areas that require additional expertise and scale.

Our team is small, with each member having an outsized impact on our culture and our ability to execute. If you possess an entrepreneurial spirit, a can-do attitude, willingness to try new things, and strong emotional intelligence, you will fit right in with our team.

In the first 90 days, we expect a candidate to:

• Transition of primary IT support services from our MSP
• Manage and further streamline our onboarding process
• Fix our conference room video conferencing issues
• Implement a new, more reliable VPN service
• Assess our current suite of productivity, endpoint management, and security tools, and develop a plan to keep/replace/upgrade/consolidate to tooling as appropriate.

What you'll do:

Onboarding & Offboarding

• Manage onboarding and offboarding by implementing repeatable processes to deploy computer equipment and manage BOY devices with standardized, hardened configurations, appropriate system access, and security and management software
• Become the company point of contact for account provisioning and deprovisioning
• Put processes in place to ensure privileges are always revoked on a timely basis when workers leave or no longer have a business need for access to systems

Support

• Provide support and take ownership for technology issues, and see each through to resolution
• Manage company equipment, primarily consisting of Macs, conference room AV gear, and network gateways
• Troubleshoot hardware and software problems, identify root causes, and implement appropriate solutions
• Monitor system performance, identify potential issues, and proactively take necessary actions to prevent disruptions
• Collaborate with external vendors and service providers to resolve technical issues and coordinate repairs or replacements when necessary
• Document IT procedures, configurations, and troubleshooting steps to create a comprehensive knowledge base for future reference

Productivity and Security Solutions

• Evaluate and deploy new solutions; replace solutions that are not performing
• Work with Finance to manage our vendors; track and manage providers, entitlements, and vendor spend. Stay on top of renewals and make sure we are maximizing value for our investments in technology

Information Security & Compliance

• Ensure we have in place critical Security capabilities across the NIST framework including, asset management, data protection and encryption standards, IAM, firewall and endpoint security, vulnerability scanning and management, penetration testing, security monitoring and response planning
• Lead projects to attain/maintain SOC 2 Type II certification, comply with GDPR, CCPA and other regulatory requirements
• Perform routine maintenance tasks, such as system updates and patches to ensure data integrity and system reliability
• Institute a BYOD policy and enforcement mechanism to secure our company data and resources
• Create IT company policy handbook content and guidelines in partnership with our HR Team
• Develop and deliver simple and effective IT security and other training as required to scale the company and to achieve compliance objectives

Operations Support

• Provide support for our production systems that deliver service to our SaaS customers

What we look for:

Education:

• A four-year college degree, with a focus in Computer Science, or commensurate experience in a similar role
• Relevant certifications (e.g., CompTIA A+, Network+, Cloud+, AWS Certified SysOps, Apple Certified Mac Technician, etc.) are a plus

Experience:

• Several years of direct experience in a Senior IT Support, Administration, or Operations role
• Ability to research and make recommendations given a set of technical and non-technical requirements
• Hands-on exposure with basic network topology design, configuration, and troubleshooting; plus firewall best practices and configuration.
• Basic understanding of network protocols and configuration (e.g., TCP/IP, DNS, DHCP)
• Experience with G-Suite administration, Mac configuration and management, deploying and administering MDM solutions is a strong plus

Skills:

• Strong interpersonal and communication skills, and ability to work well in a team environment
• Excellent project management skills and attention to detail
• Ability to thrive in a fast-paced, rapid growth environment
• Basic knowledge of information security practices, including penetration testing, identity management, vulnerability scanning, and remediation
• Knowledge of identity and access management (IAM) principles and implementation.
• Familiarity with common security frameworks, such as NIST or ISO 27001
• Familiarity with data privacy regulations and compliance requirements such as SOC 2 Type II
• Proficiency in supporting AWS environments (EC2, S3, VPC), including setup, configuration, securing/hardening, and monitoring is a plus; (or willingness to learn)
• Experience with cloud monitoring and observability tools, such as DataDog, CloudWatch or similar is a plus

What you can expect from us:

• 100% medical, dental & vision coverage for you
• Medical, dental & vision partially covered for your dependents
• 401K
• Unlimited PTO
• An allowance to set up workstations however you want
• A supportive environment. We build products, but we develop people.
• Social events ranging from happy hours and hiking to board game nights and games of Mario Kart.

We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.