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Assistant Credit Control Manager (Insurance)

Ipswich, UK

We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own

DISCOVER your opportunity

What will your responsibilities include?

• Balance delivery of effective, robust credit control whilst considering commercial & UW relationships

• Demonstrate accountability for resolution of material cases impacting on department metrics

• Provide clear, concise commentary evidencing actions performed for monthly metric dashboards

• Adhere to TOM / premium collections service offering (and associated procedures) following stipulated steps, selecting the applicable method of broker contact and escalation to line manager

• Assume responsibility for day-to-day operations between AXA XL and a designated broker

• Contribute to the delivery of effective underwriting dashboards evidencing actions performed

• Effective liaison with AXA XL colleagues in India and Poland, encouraging skill-sharing

• Embrace the drive for continuous improvement and technological development including

• Ensure competence across all accounting platforms utilised by the collection Premium Collections

• Identify opportunities to implement more efficient practices facilitating capacity release / reinvestment

• Contribute towards core projects for 2019 (delivery of Brexit strategy, SmartMatch, XLC / ACS integration)

• Demonstrate a flexible, agile approach to resource allocation. Promote cross-training and core knowledge across team to enable fluid capacity apportionment. Ensure workload volumes are evenly distributed

• Deliver against KPI’s (premium > 90 days, unallocated cash > 30 days) & against UW service level agreements

• Act as a role-model in terms of personal administration (time & calendar management, preparation for and post-write up of UW / dashboard meetings, in-box management, query response TAT)

• Support industry / technology development including e-placing, PPL, Acord4All etc

• Demonstrate contingency / succession planning to ensure timely response to any scenarios which would potentially inhibit delivery of the operating model (i.e. long-term absence, staff turnover)

• Demonstrate collaboration / engagement with key stakeholders. Deviate from the “my desk” mind-set

• Satisfy UW requirements and implement measures to ensure Premium Collections value recognition

• Identify any requirements (within team) for additional training required to optimise service offering

• Escalate individual performance concerns and recognise / communicate successes

• Demonstrate behaviours and conduct in accordance with organisation values and leadership essentials

• Act as an SME for core aligned PAS (Genius / Frame). Provide guidance & demonstrate a solution-based approach. Ensure knowledge share across team. Delegate effectively, developing team capabilities

• Contribute towards any UAT testing liaising with key (IT, TQM Technical Manager) stakeholders

As the tasks relate to business placed in the London Insurance Market, you will be trained to fully understand the unique aspects of Lloyd’s and London Company Market processing.

You will report to Credit Control Manager.

SHARE your talent

We’re looking for someone who has these abilities and skills:

• Previous credit control experience beneficial

• A strong team player, capable of self-learning and easily able to assimilate within a team environment

• Through a positive approach, the ability to motivate a team, even during challenging periods of change.

• Consistently deliver work of a high standard within agreed timescales to meet tight deadlines

• Demonstrate teamwork and commitment to providing the highest level of service to our customers

• Build strong relationships with key stakeholders. Develop and maintain good working relationships within the business across functions and at all levels

• Be able to work under own initiative and manage priorities in order to meet tight deadlines

• Possess excellent analytical skills. Be adaptable and flexible and possess the ability to manage and deliver a wide range of tasks

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our REPLACEMENT_STRING26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability