International Passenger Survey Interviewer - Edinburgh or Glasgow Airport Glasgow, Scotland
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Location
About the job
Job summary
Are you interested in a role based in the UK’s busiest Air and Sea ports? Are you friendly, outgoing and do you enjoy meeting and talking to people from all over the world? If the answer is yes, come and join our team.
The International Passenger Survey is the largest, most authoritative survey of its kind in the UK. It has been providing data to a variety of organisations and government departments for over 60 years. Our clients include: Visit Britain, Balance of Payments, HM Revenue and Customs, Health Analysis and Pandemic Insights. Visit Britain use our data to identify and monitor UK inbound tourism to help build a detailed understanding of global target markets and broader travel trends. No personal data is collected or stored.
Our data enables Visit Britain to provide information & advice to Government (the data you will collect impacts government policy) and the tourism industry and monitor perceptions of Britain amongst visitors and potential visitors. Balance of Payments use the IPS data to record foreign resident spend in the UK and compare with UK resident spend abroad.
Job description
You have the choice of being based at Edinburgh Airport or Glasgow Airport and this will be considered to be your normal place of work (your base site). The
Edinburgh based team also cover the residual site of Glasgow Airport and Aberdeen Airport and the Glasgow based team also cover the residual site of
Edinburgh Airport and Aberdeen Airport where you will also be required to work. If you are required to work away from your base site, you will be entitled to motor
mileage and may also be entitled to day subsistence.
IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts. Depending on your site, shifts lengths vary from 4 – 8 hours.
As an IPS Interviewer, you will work as part of a small team honing your interpersonal skills to persuade international arriving and departing passengers to participate in the survey. Some people take more persuading than others to take part, therefore you will need an adaptable interviewing style.
Once the information has been gathered, you will enter it on to a tablet.
You will be employed on an 12 month fixed term contract for 1248 hours per annum. This broadly equates to 24 hours per week. More information on annualised contracts and how they work can be found in the candidate pack.
Flexibility in when you can work is a requirement of our business. Therefore, if you have any regular set commitments on any day of the week, this will preclude you from applying.
Person specification
Essential requirements for the IPS Interviewer role are:
- For the IPS Interviewer role you must have a vehicle and a full, valid UK driving licence (inclusive of the rights of EU Nationals).
- At home, you must have a wireless broadband connection as you will be provided with a tablet to access your work emails.
- You will need to be proficient in the use of a tablet or smartphone, as you will be issued with a tablet to use in your work.
- Demonstrate excellent verbal communication skills and a passion for meeting and talking to people.
- Proven team player
- You must declare any unspent convictions and convictions pending (excluding parking offences). Do not give details of any conviction(s) that are spent under the ‘Rehabilitation of Offenders Act 1974’. Should you have any doubt as to whether or not a conviction is spent, you should seek advice from an appropriate person, e.g. a solicitor, the Clerk of the Court where you were convicted or a Citizens Advice Bureau.
Be able to embrace the physical aspects of the role and adapt to a fast-paced working environment, where you will often conduct an interview on the move. This will require the need to move through congested areas, negotiate flights of stairs and restricted areas with limited access, long walks at airports and at quayside operation sites (where relevant to the post) to also negotiate busy car lanes.
Desirable Requirements/Criteria for the IPS Interviewer role:
- Experience of working unsociable hours
- Experience of working with the general public
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Working Together
Benefits
- Generous holiday allowance – pro rata based on 25 days annual leave, rising to 30 days after 5 years’ service in addition to 9 days public holidays.
- Strong ethos of equality and diversity.
- Up to 3 days paid leave per year for voluntary opportunities.
- Maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and statutory paternity leave of 2 weeks plus an additional week of departmental paternity leave all at full pay.
- Highly competitive contributory Civil Service Pension.
- Learning and development tailored to your role.
- Provision of a uniform.
- A tablet and mobile phone for work use.
Things you need to know
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours & Experience.
ESSENTIAL REQUIREMENTS FOR APPLICATION:
The ONS regularly run webinars and support sessions for candidates. You can find details on all our upcoming webinars on our EventBright page.
Assessment at application stage will be based on your work history, skill and experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.
Your personal statement should be no longer than 500 words. You should use this space to provide evidence for each essential criterion within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions. Please ensure that you download and read the Candidate Information Pack before completing your personal statement
Success Profiles Behaviour examples are not required at this stage.
In cases where there is a high number of applications, the sift pass mark may be adjusted and candidates will be invited to interview in merit order i.e., those scoring the highest. Feedback will only be provided if you attend an interview.
ESSENTIAL REQUIREMENTS FOR VIDEO INTERVIEW:
Should you be invited to interview, you will assesses using various assessment techniques aligned to the Civil Service Success Profiles, where you will be assessed against all the behaviours outlined in the advert as well as against technical areas listed in the advert.
We will assess you against the following behaviours during the selection process
- Communicating and Influencing
- Working Together
There will also be a technical question on your ability to use digital technology
If you application is successful, you will be invited to attend a video interview lasting between 30-45 minutes. At interview, you will be assessed on your suitability for the role by providing us with evidence in the interview to support what you included in your application. You should make time to familiarize yourself with the required behaviours before interviewed have a list of questions that you may wish to ask prepared.
A reserve list may be held for a period up to 6 months from which further appointments may be made.
Feedback will only be provided if you attend an interview or assessment.
For successful candidates joining ONS, we will record and retain your nationality information on our human resources management system for the sole purpose of understanding the nationality diversity within ONS. We will not report on this on an individual basis in a way that would identify you. We will retain this information for the shortest time needed. Should you wish for us not to collect and retain this information, please email: [email protected].
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
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