International Operations Responder / Emergency Call Handler Christchurch, England
Everbridge
Full Time
Christchurch, England
28081 - 35191 GBP ANNUAL Today
Job description
Anvil (an Everbridge company) currently have a fantastic opportunity for an International Operations Responder / Emergency Call Handler to be office based in Christchurch or remote /home based anywhere in England.
In this role as an International Operations Responder you will be reporting to the Lead International Operations Responder and be responsible for coordinating the handling of the initial incident reports, resource dispatching, emergencies, and communications.
What you'll be doing:
- Provide first class initial response and assistance to client situations across the globe following dedicated standard operational procedures.
- Effectively collaborate with client stakeholders, manage their day to day needs and all aspects of a case lifecycle, including all communication from conception to closure.
- Accurately record data and relevant details of an incident/case within Anvil’s dedicated Case Management System and produce detailed situation reports for client awareness
- Be familiar with our client’s emergency procedure requirements.
- Coordinate and liaise medical treatment and security tasks abroad with our clinical team and international partners.
- Effectively collaborate with internal partners on the launch of the Mass Communications Platforms.
- Use the dedicated case management system and Microsoft office platforms to administer and maintain data.
- Be involved in review and developing processes and procedures in line with client requirements.
- Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7.
- Know when to escalate issues, risks, ideas to ensure business effectiveness.
- Provide ad-hoc support to the Intelligence team and any other duties as reasonably requested by management.
- Adhere to Anvil’s vision and values
- Be willing to progress with personal development courses
What you'll bring:
- A problem-solving team player and critical thinker
- A detailed orientated individual
- Able to handle stressful and sensitive situations while staying calm and acting professionally
- Able to operate and prioritise tasks within a changing and fast-moving environment
- Self-motivated and able to work on your own initiative
- Always professional & confident to clients and suppliers
- Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of business
- Be able to demonstrate excellent customer service skills
- Proficient in MS Office, particularly Excel and Outlook
- Able to learn and understand new complex systems
- Be able to demonstrate worldwide geographical knowledge, with an active interest in current affairs
- Be able to work a shift rota including nights, weekends, and Bank Holidays
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About Everbridge
Everbridge (NASDAQ: EVBG) empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience
Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Everbridge
https://www.everbridge.com
Burlington, United States
Dave Wagner
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
Enterprise Software & Network Solutions
2002
