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Position Description:

The Design Consultant researches, develops and implements accessible and effective visual design solutions across multiple platforms and channels to support a wide range of publications, promotions, and marketing communication services at the City of Waterloo. The Design Consultant will provide visual design leadership to the communications team and is responsible for creating concepts and design solutions for both internal and external audiences on multiple platforms including traditional print, digital media, and web design. They must be customer-focused, possess exceptional project coordination and communication skills, be reliable, patient, and take pride in delivering high quality results. As a member of the Corporate Communications team, this position collaborates with City departments and divisions to ensure their work successfully engages our audiences, achieves project objectives, and aligns with the City’s brand identity.

Accountabilities:

• Create accessible, creative, and effective visual design solutions for digital and print projects, maintaining consistency with the City's brand identity
• Adhere to visual communications best practices and corporate brand standards across multiple campaigns and assets, including print, digital, signage, and merchandise
• Manage design projects from briefing through to production, including determining requirements, scheduling, meetings, project status communication, approvals and production
• Provide visual design leadership to the communications team, and provides direction to the Design Associate
• Present design work at various stages for review and approval
• Coordinate and art direct City photography, working with photographers, clients and the community, ensuring compliance with our corporate photography and video guidelines
• Manage the design and use of corporate templates and standards
• Assist with video storyboarding and oversee video production in collaboration with a communications consultant
• Offer guidance and collaborate with internal and external clients on appropriate visual design techniques and channels that align with their communication and project objectives
• Support Communications Consultants with their project needs, managing, prioritizing, and executing multiple simultaneous and often ad-hoc requests
• Manage the corporate photography, video and visual design asset filing system and library
• Maintain the print production process and relationships with external vendors, reviewing print proofs and participating in quality assurance for all externally printed materials
• Work with legislated content while adhering to the City's privacy and confidentiality practices
• Responsible for researching best practices and techniques in design (including accessible design) and marketing
• Stay up-to-date with the latest design trends, tools, and technologies
• Other duties as assigned

Minimum Qualifications:

• Post-secondary degree or diploma in content/service design, digital arts, or a related discipline with four (4) years’ experience in professional digital and print design; equivalent combinations of education, experience and training in related areas will be considered
• Proven creativity and conceptual skills in accessible design – a strong design portfolio is required
• Thorough understanding of designing to meet the requirements for Accessibility for Ontarians with Disabilities Act (AODA), Web Content Accessibility Guidelines (WCAG), Canadian Anti-Spam legislation and other legal requirements for government communications
• Demonstrated project management/prioritization and time management skills to work in a busy environment with competing deadlines while maintaining exceptional attention to detail
• Advanced proficiency with Mac OSX, Adobe Creative Suite, typography, colour theory, photo editing, composition and print production process including file preparation and production techniques
• Excellent organizational and customer service skills, with the ability to handle multiple tasks and expectations
• Experience communicating effectively and respectably with clients about corporate brand standards
• Proven ability to work both independently and collaboratively in a team, managing multiple design and production projects under fast-paced conditions, concurrent deadlines, and shifting priorities
• Excellent interpersonal, presentation and communication skills
• Experience collaborating with multidisciplinary teams and community groups
• Proficiency with using Microsoft Office (Outlook, Word, PowerPoint and Excel)
• Experience with digital photography / videography, related equipment, and techniques
• Municipal or public sector experience is considered an asset
• A satisfactory Police Criminal Record and Judicial Matters Check will be required as a condition of hire

Application Process

Interested and qualified candidates are invited to submit their resume and cover letter in one document through the online application process. For posting and application details please visit: www.waterloo.ca/careers.

Candidates selected for an interview may be required to complete a content design exercise as part of the application process.

Job Eligibility

All qualified City of Waterloo employees may apply, however during the selection process there is a specific sequence that will be followed. Members of the City of Waterloo Staff Association who have completed their probationary period in their most recent position will be considered first for this posting. Please note that members who have recently completed a secondment must complete a twelve (12) month period in their base position before they are eligible to apply for a new secondment.

Please note, if a secondment is filled by an external candidate, it will be deemed to be a contract position.

Be You @ Waterloo

At the City of Waterloo, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. All interested and qualified candidates, including Indigenous persons, Black persons, non-Black racialized persons/persons of colour, women, persons with disabilities, 2SLGBTQ+ and those interested in joining our team are encouraged to apply.

Accommodation

The City of Waterloo is committed to creating and maintaining a workplace that is welcoming, inclusive, and barrier-free. Accommodations in accordance with the Human Rights Code and other applicable legislation are available throughout all stages of the recruitment process. For accommodation during the application process, applicants are requested to make their needs known via email at [email protected], quoting the position and competition number. Applicants advanced through to subsequent stages of the recruitment process will be provided with additional opportunities to make their needs known.