Integrated Systems Support Team Lead Swindon
Job description
Title: Integrated Systems Support Team Lead KBR has developed and implemented an innovative, cost effective solution for the strategic management of estates and facilities services. The Estates Intelligence model is an integrated approach for the strategic management of estates and facilities services which is an evolving model in the FM market. As part of the ongoing growth of Estates Intelligence, KBR is actively recruiting to expand its team to deliver current and future public sector Estates Integrator s. To work as part of the Systems Support Team across multiple s; acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the systems (primarily MRI Evolution, SharePoint and APIs plus bespoke applications), business processes, reporting and change requests. You will work closely with the Systems Support Supervisor to escalate tickets where required, notify of major incidents and trends in ticket problems. You will be required to be required to log and triage queries acting as, 1st and 2nd line support, to provide accurate feedback and information or escalating as required. You will have experience communicating directly with Client users and technical resource. You will be driven to understand the mechanics behind system operation to best respond to users raising queries. You will be responsible for coordinating the Change Approvals Board maintaining accurate updates to all parties as changes are raised, reviewed, tested, and released. As a motivated, self-starter you will take ownership for your own performance and actively seek opportunities for improvement and development. This role will require you to cover support hours 08:30 – 17:30 and will ideally suit someone looking to further their career in IT system support. The role will give you the opportunity to gain experience across numerous functions from support and data management to change management and system design and development. INCLUSION AND DIVERSITY AT KBR At KBR, we are passionate about our people, sustainability and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of teams philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient and safer. We Deliver — Together. KBR EQUAL OPPORTUNITY EMPLOYER STATEMENT KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law. KBR
