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• 1+ years experience in personal motor insurance.
• Excellent verbal and written skills in the English language.
• Capacity to be in the London office two days a week.
• Legal right to work in the United Kingdom.

• Experience in using the Close Brothers Premium Finance i-Prompt system.
• Experience using OpenGI (OGI).
• Proficiency in Microsoft Office.
• Excellent verbal and written communication skills.
• Knowledge of the insurance industry.
• Strong attention to detail and organisation skills.

• Provide validation administrative support emailing policyholders for additional validation documents.
• Request claim confirmation from the insurer reported against the policy to support the policy cancellation handled by the Customer Services Team in our Personal Insurance (PI) departments.
• Handle and resolve customer inquiries regarding their motor policy and/or account via phone and/or email, in accordance with departmental procedures, standards, and compliance as defined and required by the Financial Conduct Authority (FCA) and set for by Clements Worldwide.
• Discuss any additional covers to ensure all insurance requirements are satisfied.
• Process policy actions such as mid-term adjustments, cancellations, no-claims bonus requests, and finance agreement amendments using the Close Brothers Premium Finance i-Prompt system.
• Manage the Personal Insurance OpenGi (OGI) diaries daily.
• Act as a point of referral to the sales team for guidance on OpenGi (OGI) and finance agreement amendments.
• Accurately gather information and effectively communicate required information to both customers and underwriters as necessary.
• Provide support to the Customer Service & Underwriting Manager as required.
• Input, maintain, and update data onto systems.
• Deliver overflow support for new business calls.
• Other related duties as assigned depending on department needs and growth.

• Optional private medical, dental, and a cash scheme.
• Generous pension scheme with a 10% contribution from Clements.
• Automatic enrolment into Group Income Protection and Group Life.
• 24 annual leave days per calendar year, with up to 8 days of rollover.
• 3 mental health days per calendar year.
• 8 standard paid bank holidays (9 bank holidays for 2022).
• Paid parental leave.
• Occupational company sickness leaves and pay.
• "Dress for Your Day" dress code.
• Education assistance: certifications and continuing education.
• Optional gym membership.
• Reimbursement season ticket loan scheme.

Clements Worldwide is the leading provider of insurance solutions for expatriates and international organizations. Founded in 1947, Clements offers worldwide car, property, life and health, and specialty and high risk insurance to clients in more than 170 countries. Our dedicated staffs in Washington, DC, London, and Dubai are committed to providing superior customer service and claims response. Company History In 1947, Robert Clements and M. Juanita Guess-Clements founded a domestic insurance business. While she and her husband managed Clements & Company, Guess also worked at the U.S. State Department. One day, she referred her husband to a colleague who needed life insurance and happened to manage the U.S. State Department's claims office. After purchasing a policy from Clements, the happy client remarked, "If only you could help me with all this!" as he pointed to the insurmountable pile of claims in his office submitted by U.S. Foreign Service officers. At the time, not a single company provided international personal insurance products and Clements immediately realized the potential. The Washington, DC-based firm's proximity to the U.S. State Department and Foreign Service headquarters positioned Clements to quickly become the preferred provider of personal property and auto insurance to government personnel living and working abroad. In the late 1970s, under Guess' direction, the company began addressing the needs of expatriate clients outside the Foreign Service. By 1981, when the founders' son, Jon B. Clements, joined the firm, Clements had become a thriving agency. To reflect its growth as a global brand, the company changed its name to Clements International in 2001. In 2011, the company underwent a brand transformation and became Clements Worldwide to better reflect its organizational and strategic goals. Today, Jon is CEO and Chairman of Clements Worldwide, and with the support of his leadership team, he continues to guide the company with the same entrepreneurial spirit of his beloved parents.