Insurance Customer Service Advisor Remote
Job description
Do you have a passion for Insurance & Customer Service?
We want to hear from you!
Huntswood are looking for full-time Insurance Claims/Customer Service Advisors to join our ever- expanding team.
You will be joining a team where you’ll be excited to start work each day!
Start Date: 11th September 2023
Salary: £10.90 + Performance Bonus
Location: Remote - Working from Home
Working hours: 37.5 hours per week, 5 days per week
Monday to Friday between the hours of 09.00 - 17.00
To give you an idea of how this Insurance Claims role would feel, here are some of the things you could expect:
- Inbound calls from our customers regarding their insurance – From customers notifying us of an insurance claim or to follow up on a previously opened claim
- Achieve and exceed productivity & customer satisfaction
- Accurately inputting data and logging claims
- Follow our system and regulatory scripting to achieve quality and compliance targets
To succeed, you should be computer literate with remarkable customer call handling skills. This coupled with a track record of delivering exceptional customer experience and achieving performance targets makes you more than suitable for our role.
The ideal candidate should have:
- Minimum of 6 months Contact Centre/Financial Services or Insurance experience
- Experience dealing with complaints and resolving at first point of contact.
- A passion for delivering excellent customer experience.
- Used to working to call targets within a high-volume environment while maintaining attention to detail.
In return for your talent and commitment, we’re offering:
- A starting salary of £10.90 per hour + Performance Bonus
- Comprehensive Training
- Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
- Monthly Team Building activities
- Access to an online Well-being centre that has a variety of tools to nurture your overall health.
- Refer a friend scheme (earn £600 for each person you refer)
- Mentorship program to grow and develop within the company
If this role sounds like you, please apply to join our team today!
Huntswood are not your average call centre – We aim to buck the trend in outsourcing and create inclusive environments where our colleagues are encouraged, developed, and heard. We’re continuously exploring ways to be better and do better – Come and help us do so.
Please note all successful applicants will be subject to pre-employment checks*
Job Types: Full-time, Permanent
Salary: Up to £12.00 per hour
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you based in the United Kingdom?
Experience:
- Contact Centre: 1 year (required)
- Insurance: 1 year (required)
- Financial services: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
Expected start date: 11/09/2023
