INSURANCE COMPLAINTS HANDLER Liverpool
Job description
Avaliable Job Today Do you have complaint handling experience in an FCA regulated role? This expanding and successful Insurance business pride themselves on giving Insurance claimants the best possible customer service which is where your complaint handling and customer skills will come in useful!
You can expects a modern and spacious working environment and hybrid working and the chance to study for professional qualifications and career progression.
You will provide a high level of customer service to policy holders, ensuring that any escalated complaints are thoroughly understood, reviewed and investigated (across departments where necessary), and that any customer issues are resolved effectively and efficiently in a timely manner, with a high degree of compassion.
Role and Responsibilities
· Taking ownership of a portfolio of complaint claims, from the escalation of the complaint to satisfactory resolution.
· Answering phones, taking and distributing messages
· Providing customers with information as requested.
A great salary and benefits package are on offer. Apply today in strict confidence for an immediate interview and full support if you are selected for interviews.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Experience:
- FCA COMPLAINTS: 1 year (required)
Work Location: Hybrid remote in Liverpool
Reference ID: dscj1894
