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Business Unit: Commercial, Digital Banking
Salary: £28,800 per annum
Location: Remote - anywhere in UK
Contract type: Permanent

Your life more Virgin starts here

Join Virgin Money as we transform our team into one that is ready to meet the challenges of the future, setting us up to support our ambition to disrupt the status quo and turn traditional banking on its head. We’re on the lookout for like-minded individuals and innovators to help drive our strategy forward. We’re also transforming how we work, offering our colleagues more choice, control and flexibility to live and work how they choose with A Life More Virgin.

Here’s what it means for YOU:

• Up to 38.5 days annual leave for all colleagues (including bank holidays and pro rata if part-time)
• Up to five extra paid well-being days per year
• A 35-hour working week
• 20 weeks paid, gender neutral family leave (52 weeks in total) for expectant parents and those looking to adopt
• Market leading Pension & Private Medical Insurance
• Flexible benefits including Cycle to Work, Wellness & Health Assessments and Critical Illness
• Ability to work anywhere in the UK (where the role allows)

And you get these Red Hot Rewards from day one!

Personal Banking

It’s our responsibility to manage the execution of the day-to-day product management lifecycle ensuring the Personal Banking products, which include Insurance, Current Accounts & Savings, are fit for purpose and provide customers with the right products, at the right price, at the right time. All this needs to be done whilst delivering on our commercial objectives and ensuring the fundamental governance requirements of day-to-day product and supplier management are applied. This role is focused on our Insurance products where we offer stand-alone Travel, Home and Life Insurance to our customers.

Committing to deliver a market leading product experience will delight our customers and realise our strategic vision for the Digital Banking business.

We are proud of our disruptive approach to continuously strengthen our product portfolios. To ensure the right customer experience we need to embed effective product management principles.

We’ll ask you to…

• Engage with stakeholders across the business and external 3rd parties to optimise outcomes for our Personal Banking propositions.
• Build excellent working relationships with stakeholders to deliver an excellent customer experience for our customers.
• Provide SME support to Product Managers and key stakeholders in delivering strategic projects and product specific activities.
• Providing insight on performance, and wider market to stakeholders and tell our Personal Banking story across the business.
• Support in the successful management of new product development and product launch activity as well as changes to the existing product portfolio.
• Ensure compliance with regulatory requirements regarding delivery of customer outcomes, treating customers fairly and the associated VM policies and control standards, including but not limited to, compliance with the requirements of Product Governance, Pricing and Supplier Management frameworks.
• Drive continuous improvement of processes, resulting in an improved customer experience and operating efficiencies.
• Support timely and efficient implementation of agreed product and pricing changes.
• Provide product sign-off of literature and collateral, as required.
• Identify the requirements and ensure the delivery of customer and market insight and MI to support day-to-day product management activities.
• Undertake the Role in full accordance with the VM philosophy of ‘Making you happier about money’.

To be brilliant you must …

• Have the ability to engage and communicate effectively with stakeholders to build strong working relationships.
• Apply analytical techniques to define and communicate requirements.
• Possess personal drive to support the business through a project lifecycle from development, through to launch and post implementation support.
• Have the ability to identify and understand business related issues and opportunities.
• Be adaptable as we navigate towards achieving our strategic objectives.
• Have the ability to act as a champion for change and work in a fast-paced environment.
• Be a self-starter, well organised and able to work independently and deliver high quality results.

We’d love you to have…(but not essential)

• Product Knowledge – An understanding of the Insurance or Personal Banking products we offer to customers and how they compare across the UK Market.
• Customer Process Experience – an awareness of how our customers can both acquire and service their Personal Banking products.
• Change Management – An understanding the processes of successful change projects and an idea of Agile Project delivery methodology.
• UK Regulatory Framework – An understanding of the UK Regulatory System (ICOBS, BCOBS, PSR, ISA Regs, Consumer Duty).
• Third Party Relationship Management – Some experience of working with partners (particularly insurance providers) on delivering key activities.

We really need you to have the skills and experience listed in the ‘To be brilliant’ section above but the rest is just our wish list, so please don’t let that put you off applying – if you are adaptable, enthusiastic and keen to learn, we’d love to hear from you!

Inclusion at Virgin Money

Inclusion is at the heart of everything we do here at Virgin Money. It’s good for you, it’s good for us and it’s amazing for our customers. We know that great minds don’t think alike, so we rely on your diverse thoughts, feelings, beliefs and backgrounds to be the best we can possibly be. Got any questions about this or need some support with your application? We’d love to hear from you so get in touch with our careers team at [email protected].

Now the legal bit…

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it) but we will need to you to confirm you have the Right to Work in the UK.

If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.