Installation Manager - Hayward, CA Hayward, CA
Job description
Come experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our Industry and soar with the support of a great team! We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closet World is the place for you!
Key Responsibilities:
- Provides daily support to installation personnel
- Schedules jobs and services in an effort to maximize install value potential
- Provides training, coaching, counseling and encouragement to installation team
- Leadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locations
- Manages all aspects of installation department including managing and leading installers and installer assistants (helpers)
- Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.
- Schedules and manages each installation and service project from start to finish
- Interacts with customers, designers and the production department
- Places a high emphases on a high level of customer service and accounts receivables
- Travels occasionally off-site to perform client surveys
- Communicates management directives to field staff to ensure compliance
- Follows up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction
Qualifications (Knowledge/Skills/Abilities/Experience)
- 3-5 years experience in a consumer installation environment is highly desired
- Minimum of two years supervisory experience
- Excellent conflict resolution skills
- Skillful management ability to manage and develop people
- Ability to communicate with staff at all levels of the organization
- Must be able to demonstrate superior customer service skills from prior work experiences
- Exceptional organizational, analytical, interpersonal and written/oral communication skills
- Ability to manage staff, responsibilities and priorities in a fast paced environment
Benefits / Perks:
We believe every employee should be recognized and rewarded fairly for a job well done! We offer growth potential for motivated individuals, competitive compensation, and full benefits including medical, prescription drug, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Furthermore, we offer a challenging but fun work environment with a group of dedicated and passionate employees.
Our employee benefits package includes the following:
- Medical
- Dental
- Vision
- 401(k) Retirement
- Paid Vacation Time
- Paid Holidays
- Life Insurance
Why work here?
“Our brand name is everywhere and helping others get organized improves the quality of their lives. Customers love our product!”
IND123
Job Type: Full-time
Schedule:
- 10 hour shift
- Monday to Friday
