Installation Coordinator Milton Keynes, England
Job description
Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact.
We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential.
We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.
What you can expect from us
Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare.
We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas.
How you’ll change it up
In this cross-regional role, you’ll offer specialist administrative support and Openreach coordination to our Complex Installation Team, making sure that we’re operating efficiently and are following all CityFibre policies and standards, as well as any external requirements. Day to day, this is some of what you can expect to be doing:
- Handling workstack allocations for all Complex Installation Surveyors in the region to maximise the number of surveys undertaken and Ready for Service opportunities
- Coordinate all PIA activities, including PIANOs, A55s, Network Adjustments and Build Completions
- Interrogating data to determine trends and identifying areas for surveyors to assess
- Providing reporting and trend analysis to confirm SLAs are being followed and targets are achieved
- Leading regional continuous improvement initiatives and driving systems development
What you’ll bring to the role
You’ll be naturally organised and efficient, with strong experience using Openreach systems and of telecoms network builds. You’ll also bring the following with you:
- Excellent communications skills, in particular with written reporting
- A proven track record in coordinating a number of small projects
- Experience of data trend analysis
We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up.
Diversity, Inclusion and Belonging
Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.
CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.
If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing [email protected]. We’re here to support you in changing up your career.
