Install & PLS Administrator London, England
Job description
Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.
About the Role
Reporting to the Project Director this role is responsible for:
We are looking for an Install-PLS Administrator to assist in the delivery, management, and support of our parcel locker installs to the agreed budget, timescales, and quality standard. The role requires an enthusiastic individual willing to contribute, learn and support the delivery of our parcel lockers across multiple functions.
This critical role will be a champion of install communication and administration support for our external customers/3rd party service suppliers and internal colleagues, value effective collaboration with key stakeholders and embraces a rapid pace of change.
Coordination of our parcel locker installations throughout the entire supply chain (from hardware order, logistics to install)
Liaising with our customers, engineers, technical department, and 3rd parties to arrange site surveys
Ensuring that all projects have appropriate customers documentation, site RAM’s, surveys, technical documents and that any actions are followed up with
CDIT File management. Tracking/Completion/Distribution/Storage (Added)
Host Partner communication, Site Approval/Updates/Actions. (Added)
Follow up on parcel locker shipping and arranging logistics of our parcel lockers installs to site
Monitoring and tracking of issues and change requests ??
Invoice management from our 3rd party suppliers
Arrange regular meetings for all parcel locker installs and record/follow up on agreed actions with all parties
Monitor and keep record of operating costs, and resources that are added ad-hoc to the install project
Working with the transformation team to review and improve the administrative systems and processes
Liaise with our customers from point of contract sign-off, updating works, assisting with client queries and site preparations
Raise purchase orders for contractors/suppliers via our SAP system
Allocate tasks and responsibilities to the appropriate personnel and, where required, seek input from the Deployment Director for additional resources
Carry out general administration tasks as required by the PLS deployment team.
3rd party Installation management
Machine order to order processing
Create new Devices: Folders; Stickers
Site Survey posting
Daily log cleanse
Update third party Smartsheet’s
Machine creation inside the system PMD
Move device to correct site
Sim Card management and assignment
Plinth and Electric booking
Manage the delivery from customization centre to the customer.
Capture Installation dates from 3 party suppliers
About You
A logical approach to planning and monitoring task progress
At least 2 years’ experience of working in a scheduling environment
Excellent planning and organisational skills
Strong analytical abilities with an eye for themes and trends from data sets
Ability to challenge and debate with strong interpersonal skills
Experience in managing large install base of devices
Recognised Administration qualification
Communicative and open to dialog
Strong aptitude to work collaborative and networking mode
Organized and independent
Rigorous and precise
About Quadient
For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections. We simplify the connections between people and what matters. Quadient. Because Connections Matter.
We’re a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We genuinely value people who will articulate their perspectives while respecting those of others. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.
