Insight and Evaluation Officer London, England
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About the job
Benefits
Things you need to know
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Location
About the job
Job summary
Whilst DCMS is advertising this vacancy, the successful candidate(s) may ultimately be appointed to the newly created Department for Science, Innovation and Technology (DSIT).
DCMS communications is looking for an insight and evaluation officer to join the strategic communications team.
Our team is responsible for planning and insight and evaluation, as well as looking after strategies for comms priorities and making sure we implement them with audiences and results in mind.
You will play a critical role in the Directorate; directing and commissioning research, and ensuring that resulting insight is applied to strategic direction, innovation and measuring our success.
Job description
Your responsibilities will include:
- Develop research briefs for commissioned communication research on priorities. You will manage the development and delivery of work by qualitative and quantitative research agencies. You will scope, design and commission research against agreed objectives for DCMS and SoS communication priorities, liaising with the agency and wider communications team. You will ensure our research garners the right insight to support the team and deliver against objectives.
- Translate insight from research and embed them in strategies and tactical comms. You will confidently share insight from commissioned research and desk research with the wider comms team, making sure it is embedded in our plans and strategies. You’ll also help us to unearth interesting insights that could be the basis of new content, campaigns, digital work or for news stories.
- Undertake measurement, evaluation and reporting to track progress, highlight good work and grow innovation. You will create and deliver regular reporting to track our performance against key objectives and KPIs. You will develop measures and KPIs for key priorities, and maintain reporting dashboards and a weekly highlights report. You will also support ad hoc evaluation of announcements and milestones working with input from the wider comms team.
- Innovate and integrate. You will work with our digital team to use social media monitoring / listening tools to build audience insight. You will work with colleagues to integrate data across all sources so we have a whole picture. You’ll advise colleagues on the performance of different communications channels for target audiences and keep on top of new channels emerging. You’ll use data to advise on how DCMS communication can continue to innovate in how it communicates to deliver messages in the right way, at the right time and using the right channels.
Person specification
In your application, you will need to demonstrate your skills and experience against the following criteria:
Essential skills:
- Proven experience in planning, designing and undertaking qualitative and quantitative research projects, for example developing research briefs and topic guides, and designing survey questionnaires.
- Evidence of effectively managing quantitative and qualitative agencies, and managing contracts and budgets to support this work
- Good experience of devising actionable insights from data and using them to shape communications strategies and advising others to do so.
- Able to manage competing priorities and tight deadlines and tenacious at finding solutions to problems.
- A strong team player who works well with diverse teams.
- Experience evaluating the impact of communications activities and in designing data charts and presentations.
Desirable skills:
- Experience developing and embedding new processes and tools, and building the capability of others.
- A creative thinker who enjoys innovating.
- A can do attitude to working and enjoys collaborating and helping others to change and improve their use of data.
Behaviours
We'll assess you against these behaviours during the selection process:
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
Technical skills
We'll assess you against these technical skills during the selection process:
- Insight
- Ideas
- Implementation
- Impact
Benefits
DCMS values its staff and offers a wide range of benefits to everyone who works here. We’re committed to developing talent, and supporting colleagues to have great careers in our department. To support with that, some of the benefits we offer include:
- Flexible working arrangements and hybrid working - DCMS staff work on a flexible basis with time spent in offices, and time spent working from home.
- 26.5 days annual leave on entry, increasing to 31.5 days after 5 years’ service.
- A Civil Service pension with an average employer contribution of 27%
- 3 days of paid volunteering leave.
- Up to 9 months maternity leave on full pay + generous paternity and adoption leave.
- Staff reward and recognition bonuses that operate throughout the year.
- Occupational sick pay.
- Active and engaged staff networks to join including the LGBT+, Ethnic Diversity, Mental Health and Wellbeing and Gender Equality Networks.
- Exceptional learning and development opportunities that you can explore alongside your day to day work.
- Season ticket loan, cycle to work scheme and much more!
Terms and conditions at SCS grades will vary. Those applying for SCS roles should refer to the candidate information pack for more information on terms and conditions.
Things you need to know
Selection process details
To apply for this post, please send us the following documents no later than 23:55 on 28th February 2023 via the CS Jobs portal:
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years. Please refer to the essential requirements.
- A Statement of Suitability (max 750 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role in reference to the essential requirements highlighted. You may also choose to reference the desirable skills listed.
Interview
Candidates invited to interview will undertake a blended assessment covering Experience, Technical - GCS competencies (Insight, Ideas, Implementation and Impact) and the following Behaviours:
- Delivering at Pace
- Communicating and Influencing
- Managing a Quality Service
- Seeing the Big Picture
As part of your interview, you may be asked to deliver a short presentation. Full details of this, including the topic, and whether or not you will need to use visual aids, will be sent to you prior to your interview.
In most cases interviews will take place remotely via Google Meet video call. However please refer to the Candidate Information Pack to confirm the interview approach.
For indicative sift and interview dates please refer to the attached Candidate Information Pack.
Further Information
A reserve list may be held for a period of 6 months from which further appointments can be made.
Any move to DCMS from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Access NI on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
For further information on the Access NI confidential checking service telephone: the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or email [email protected]
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
DCMS has a London and a National pay scale. For more information on this, including the circumstances in which each pay scale will apply, please see the ‘Information for Applicants’ document.
Location
This role can be based in London, Manchester, Darlington, Belfast or Loughborough. The hub locations are displayed on the job advert. Not all hub locations have confirmed office space yet - successful applicants will be expected to work remotely until this becomes available.
Reasonable Adjustment
We are committed to supporting candidates so they can perform at their best throughout the recruitment process. This includes making reasonable adjustments to our process.
In order to request an adjustment, please:
Complete the ‘Assistance required’ section on the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or a verbal test rather than a written one.
Alternatively, contact the Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Accessibility
If you are experiencing accessibility difficulties with any of the attachments, please contact us. Contact details can be found in the 'contact point for applicants' section of the job advert.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact ([email protected]) in the first instance.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission at: https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/
