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The Opportunity

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience. Provide consistently high levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

• Responsible for Consignment management including winding supplies and bearings and ensures the branch has all the proper motors and parts in stock from the OEM’s, Inside Sales and receives incoming calls for all equipment sales from customers.
• Open job orders and issue requisitions to purchase for product sales
• Works collaboratively with production staff for Monthly and Quarterly inventory requirements
• Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely manner
• Assist with writing up NCR’s, lessons learned and making changes to Training Matrix, plant procedures, etc.
• Assist with Audit requests requirements which may involve physically reviewing inventory on site to verify accuracy and identify address issues
• Assist with quoting of products and reporting when required
• Assist with writing of technical reports for repairs utilizing standard templates
• Support business administrator as required and fill in as necessary

The Candidate

Work Experience: 2-3 years related experience in a sales support or business administration

Knowledge: Knowledge of motors/parts; Ability to transition / grow into a Product Support Rep.

Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, ERP (Traverse), completion of ongoing product training

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Flexible work arrangements
• Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.