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Overview:

Becoming a Warranty Specialist at APCO means joining one of the world's most respected vehicle service plan providers in the industry. The ideal Warranty Specialist will be energetic, a highly skilled multi-tasker, and have an insatiable entrepreneurial spirit in a commission driven environment. If this sounds like you, and you're committed to providing a world class customer experience, then we'd love to have you join our team

Responsibilities:

Engage potential customers across a variety of channels including outbound calls, inbound calls, scheduled appointments, and warm lead transfers.

Quickly establish rapport and captivate customer's interest to present the best available coverage options for their vehicle.

Create an engaging presentation of product value, recommend a solution to fit the customer's need, negotiate appropriate price and term options, ask for the business, then close the sale by overcoming objections.

Provide world-class customer service in every interaction.

Use our proprietary software to actively manage your leads, appointments, and customer database.

Demonstrate attention to detail in the accurate processing of customer applications, appointment management, and quotes.

Achieve overall performance goals of the organization.

Follow established guidelines and procedures.

Meet production targets for closed deals, calls, lead development, and others as may be assigned.

Ability to multitask effectively including but not limited to entering notes, creating quotes, and discussing coverage options simultaneously.

This role is 100% remote and employees are required to be at their desk helping customers the entire shift. Our hours of operations are from 8am-8pm CST Monday-Friday split between two nine hour shifts and 9am-3pm on Saturdays. Your weekday schedule is set with each Warranty Specialist working 3 day shifts and two late shifts per week and one Saturday a month. You must have a flexible schedule and be available to work during the stated hours as needed. Schedules may be subject to change based on staffing or business needs.

Requirements:

2-3 years' experience in high volume, fast paced tele-sales environment.

Experience in the automotive industry is helpful but not required.

Excellent communicator that can offer top notch customer service with a persistent sales pitch while handling objections

Team Player

Must be proficient with computers and typical office software

Quickly update customer file while simultaneously speaking with customer

Resilient and able to retain information

Highly money motivated, goal oriented, and persistent

Solid work ethic and professional

Competitive self-starter with entrepreneurial spirit

Strong organizational and time management skills with the ability to effectively multitask

Confidence in your ability to be successful

Coachable

Physical Demands:

While performing the duties of this job, the employee is regularly required to type, wear a headset and required to look at a computer for long periods of the day. The employee must be able to sit for long periods of the day as well.

We provide full-time comprehensive benefits packages to all of our employees including: Medical, dental, vision, paid company holidays, paid time off, paid community service day, wellness program, 401K with company match, referral bonuses, discounted gym membership and much more.

APCO Holdings, LLC is a Drug Free Workplace as well as an Equal Opportunity Employer. APCO Holdings, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.