Infrastructure Manager Sheffield, England
Job description
Royal Mail and our evolving journey
With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.
Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes, and people that are going to help us continue to achieve great things and grow our business.
We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.
The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.
Job Purpose
Infrastructure Managers will be a subject matter expert in their technology tower. They will be responsible for delivering Infrastructure Improvement Programmes with accountability for budgets up to £1 million and will be required to liaise with numerous stakeholders (via recognised governance forums) as detailed below –
Senior Infrastructure Managers – Infrastructure Managers may be called upon to support the delivery of major Infrastructure Improvement Programmes where the Senior Infrastructure Manager will provide strategic guidance.
Architecture - work with them to ensure they understand current setup and problems experienced. Conversely infrastructure managers need to advise architecture on where improvements are required to improve service delivery (in terms of fixing repeat incidents – i.e. problems)
Technology Portfolios - work with them to ensure that when developing and launching new services that their programmes confirm to good solid infrastructure standards - solid foundations as well as longevity of investment.
Supplier and Partners – build strong relationships and collaborate with them with when making technology related decisions
Service Management - act as the central point of contact when making technology related decisions / service improvement plans (incidents, change, etc). - Infrastructure Managers may be actively involved during incident management or service restoration.
Key Accountabilities
- Professional Development Manage your professional development and identify opportunities (training courses, seminars, conferences etc) that will enable you to become a subject matter expert for your respective infrastructure tower.
- Stakeholder Engagement Identify key stakeholders for technologies within your infrastructure tower and utilise them as a source of information, to challenge and support your decision / recommendation process.
- Tower Integration actively contribute to Infrastructure Management team meetings to promote the visibility of activities across the function
- Infrastructure Roadmaps Contribute, develop and publish a holistic infrastructure roadmap detailing prioritised initiatives for your tower to help modernise the technology landscape, to mitigate service risks and underpin investment forecasting.
- Reporting Actively contribute to monthly reporting governance packs that are presented to technology executives.
- Total Cost of Ownership (TCO) – Understand the TCO for the technologies within your infrastructure tower, identify opportunities to ensure that services are managed and maintained in an efficient manner.
- Data Accuracy – ensure that technologies within your infrastructure tower are accurately reflected within the Configuration Management Database (CMDB)
Reports to Senior Infrastructure Manager
Key dimensions
Ability to create high performing virtual teams across multiple Suppliers to ensure successful Service delivery
Deliver key components of Infrastructure Management in line with the IM Handbook
Key competencies
ITIL Foundation
Core Skills: LAN/WAN/WLAN/SD-WAN, Network Authentication, VoIP, SIP, IVR, Voice Recording, Network Security, Network Capacity Management, Network Automation, Network Monitoring, zScaler, SASE, SDCI
Location - Sheffield
TECH YOU’D NEVER EXPECT
We’re evolving, transforming and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service.
We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for an 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs.
