Infrastructure Engineer Level I (AWS & Operations) Sheffield, England
Job description
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Information Technology
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About the job
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About the job
Job summary
Are you capable of providing operational support for digital infrastructure in a hybrid cloud environment?
Would you like to work in an organisation that promotes work-life balance, flexible working, and career development?
We’re looking for an infrastructure engineer to join the Hybrid Cloud Services (HCS) Operations function within DWP Digital, to provide day-to-day operational support for processes such as software release and user account management.
What really excites the successful candidate is delivering excellent operational outcomes that carry real value for DWP.
You will be tasked with delivering operational support in accordance with DWP standards and will liaise with HCS Service Management to ensure the effective resolution of related incidents and problems.
Job description
As an Infrastructure Engineer in Hybrid Cloud Services Operations, you will be responsible for the preparation and support of IT operations solutions and services.
You will work in a team of infrastructure specialists and engineers making sure services are operated in accordance with DWP standards and industry best practice.
You will:
- Provide operational support for digital infrastructure, ensuring that services meet agreed performance targets.
- Maintain an effective working relationship with all key stakeholders.
- Support Service Management processes, including incident management, problem management, change enablement, and continual service improvement.
- Prioritise, diagnose, and seek resolutions to incidents relating to your area, ensuring that major incidents are escalated.
- Initiate and monitor actions to investigate and proactively address problems relating to your area, retaining ownership of issues until they are closed.
- Assess and implement changes, in accordance with change control procedures.
- Create and maintain infrastructure support documentation.
- Line-manage, coach and mentor junior team members.
- Be mindful of the end-user experience, how this impacts IT Operations and how it can have a social impact.
- Promote infrastructure operations best practice, escalating potential issues / risks as appropriate.
You will be supported by an active Engineering Practice within DWP Digital. You may be required to provide out of hours support as needed, or on a scheduled rota basis.
Person specification
If you would like to learn more about the role, please contact [email protected].
Benefits
- An employer pension contribution of up to 27% For further information please click here.
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £34,173 (Band min) to £34,971(Band max).
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 750 words.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Operational Management - Provides operational support for IT solutions and services.
- Service Focus - Takes inputs and establishes coherent frameworks that work.
- Knowledge and experience of service management framework (e.g. ITIL) terminology, structure and basic concepts, and comprehend the core practices for service management.
- Familiarity of identifying deficiencies in operational processes.
- Independently supporting and maintaining a product.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from mid - late June 2023. Interview dates to be confirmed.
The evidence you provide in your application must relate to your own experiences. If evidence of plagiarism is found your application will be withdrawn.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
