infrastructure engineer Manchester, England
Job description
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Engineering
Information Technology
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
Do you thrive in a challenging environment and think outside the box?
Do you want to be part of a team that delivers cutting-edge digital insights and pro-active support solutions?
If so, come and join us as our next Infrastructure Engineer within the SysTrack Team!
Job description
You will be joining the SysTrack Team which utilises Lakeside’s SysTrack Analytic Reporting Product to understand and improve user experience across the end user computing estate of over 130 thousand Windows 10 devices. The tool captures UX data from each device and uplinks it to a SQL database, this quantifiable data provides key insight into the user experience.
Through the use of SysTrack’s out of the box solutions and custom dashboards we offer advanced analytics and insights into Windows 10 endpoint performance. We are able to map the end-to-end user experience journey from the initial boot & login to application launch and then all the resources that application/device consumes.
The team are also responsible for the management and support of the Beyond Trust Remote Access tool that enables service desk staff to provide remote support to Digital users.
The roles and responsibilities for this position include, but are not restricted to:
- Effectively support, manage and monitor the SysTrack tooling in a Windows Server environment to ensure reliable performance and uptime
- Design, test, deliver and implement dashboard solutions to support a wide range of requirements from multiple Product teams. For example; the tracking of devices for asset management or application installs for Office 365
- Provide specialist technical support and assistance to projects ensuring definition and delivery of non-functional requirements that support the product's roadmap
- Employ Agile principles of iterative/collaborative development approaches and continuous improvement in our product deliveries for L1/L2 Support Teams through further enhancements to our incident triage dashboard suite
- Apply different techniques to methods in analysing and resolving problems, working up new practices and procedures or modify existing processes to improve performance
- Create and provide reports of service and product performance to Senior Leadership members from Digital, reporting against agreed KPIs and via the relevant reporting.
Person specification
If you would like to learn more about the role, please contact [email protected].
Benefits
- Annual leave rising up to 30 days, (based on your working pattern).
- Family friendly flexible working arrangements, such as hybrid working, job sharing, term-time working, flexi-time and compressed hours.
- Learning and development tailored to your role this could include industry recognised qualifications, coaching and mentoring.
- An inclusive and diverse environment with opportunities to join staff networks including: Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need but personal circumstances and other relevant circumstances will also be taken into account. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.
Salary Information
Salary for this role is from £38,469 (Band min) to £46,480 (Band max).
The maximum salary for the grade is £41,480, however a Digital Allowance of up to £5,000 per annum is available for exceptional candidates, based on our assessment of your skills and experience.
Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.
Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.
Existing Civil Servants who gain promotion may move to the bottom of the next grade pay scale or 10% increase in salary whichever would be the greater.
Things you need to know
Selection process details
Stage 1: Application
Your application will consist of three parts:
1. A Personal Details application form.
2. Your employment history detailing your responsibilities, skills, accomplishments, plus your qualifications and relevant training. Please copy this information into the box field provided.
3. Personal statement up to 1000 words.
Further details around what this will entail are listed on the application form.
When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:
- Experience of performing the administration and support of all infrastructure solutions and services
- Ability to effectively communicate at different levels, across level 2 and level 3 technical teams, business users, architecture and 3rd party suppliers and end users
- Design and implement infrastructure services/solutions to meet strategic plans and roadmaps
- Experience acting as 3rd line support for incidents, problems and changes to infrastructure solutions and services
- Monitoring of infrastructure services and alerts and taking appropriate action
- Working knowledge of SQL.
The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria above.
For Hints and Tips on completing your application visit our blog Getting Hired at DWP Digital .
Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.
Important Information
- You will be asked to complete your employment history any information that you would customarily share on a CV should therefore be entered onto the application form.
- Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
- If your employment history/personal statement contains any personal details your application will be withdrawn.
Stage 2: Interview
If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the experiences listed in the essential criteria.
Interviews will take place from mid August 2023. Interview dates to be confirmed.
Further information:
Find out more about Working for DWP
A reserve list may be held for a period of 6 months from which further appointments can be made.
Reserve list candidates will be posted in merit order by location.
Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing [email protected] stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
You must meet the security requirements before you can be appointed. The level of security needed is security check.
For meaningful checks to be carried out, you will need to have lived in the UK for a sufficient period of time, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. Whilst a lack of UK residency in itself is not necessarily a bar to a security clearance, and expectation of UK residency may range from 3 to 5 years. Failure to meet the residency requirements needed for the role may result in the withdrawal of provisional jobs offers.
Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.
Reasonable Adjustment
At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.
We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.
If you need a change to be made so that you can make your application, you should:Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.
Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission.
