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JOB OPENING

• Title: Information Technology Tier 1 Support Specialist
• Location: West Ruislip, U.K.
• Start Date: 1 July 2023
• Job-Type: Full Time

Job Overview

Information Technology Tier 1 Support Specialist needed to provide services to the Office of Naval Research Global (ONR Global) personnel.

Qualifications

• Experience & proficiency with commercial software, to include Microsoft Office 365 (Word, PowerPoint, Outlook, SharePoint, Teams & Excel)
• Effective verbal and written communication skills with customers that include senior military, foreign governments and international partners

Responsibilities Include but are not limited to:

• Provide Tier I Helpdesk services (i.e., trouble-shooting) to users, content managements, and Command Leadership.
• Provide basic technical assistance, help desk resolution, and service desk delivery. Support basic customer service issues such as solving usage issues and responding to requests that need IT involvement.. Maintains knowledge of software packages (e.g. MS Office, Adobe) and IT infrastructure utilized by ONR Global staff. Act as a liaison between ONR Global staff and Tier 2 or other support desks for ticketing and problem solving Escalate incidents to the One Desk/higher tier if/when issues are unresolved.
• Supports local IT infrastructure and equipment as part of the CIO team. Maintains awareness of WIFI provision in Blenheim Crescent. Recommends improvements in WIFI provision and/or hardware to improve WIFI. Implements improvements at CIO direction. Retains a local inventory of IT equipment issued to the office, CIO team, or staff as a part of the larger Property Management effort. Supports conference room and leadership teleconference equipment. Recommends improvements in teleconference equipment. Implements improvements at CIO direction.

APPLICATION PROCESS

For more information, go to our website. Upload your resume directly at https://french-consulting.com/careers.

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French Consulting is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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