Information Technology Services Lead London, England
Barings
Full Time
London, England
48000 - 81488 GBP ANNUAL Today
Job description
At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the interests of our clients.
We thank you for your interest in joining the Barings team, and invite you to explore our current employment opportunities.
Job Title: Information Technology Services Lead
Location: London
The Information Technology Service Lead will help to support the IT services provided for Barings. This role will spread across all the Infrastructure Service and IT Operations lines of business. which include Cloud Operations, Network, Firewall, Unified Communications, Digital Workplace & Core Infrastructure. You will work closely with peers across IT and the business to ensure the successful delivery of services and projects.
Primary Responsibilities
- Provide technical Implementation and support of IT projects
- Help support and provide monthly reporting for KPI’s, trends and capacity planning.
- Help support and represent IT for major incidents and problem management.
- Work in partnership with operations and delivery teams to ensure the successful execution of delivery, incident and change management processes.
- Provide technical solutions to ongoing problems and recurring incidents.
- Work with 3rd party IT vendors and suppliers to deliver IT solutions and services.
Preferred Experience and Qualification
- Communications. s on IT background with a focus on delivery and implementation with technical experience – Cloud, Hosting End User Compute, Network & Firewall or Unified Strong hand
- Technical knowledge of technologies MS Azure, MS Windows, O365, VMWare, Nutanix, Cisco, Citrix.
- Experience working within global teams supporting enterprise solutions.
- Experience in Cloud Environments, ideally Azure.
- Proven analytical and problem solving skills.
- Strong customer facing skills and experience building relationships at all levels of seniority
- Technical mindset with the ability to understand complexed technical issues.
- Experience of working within global technical teams on an enterprise level providing 24/7 365 services.
- Incident, problem management knowledge, ideally working with Service Now
- Project management knowledge in an agile environment.
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Barings is an Equal Employment Opportunity employer; Minority/Female/Age/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply.
