Information & Support Assistant - peripatetic (EdHelp) Edinburgh, Scotland
Job description
Grade - UE04: £23,144 - £25,138 Per Annum, Pro Rata.
Information Services Group / User Services Directorate / Help Services.
Contract Type - Fixed term until 3rd March 2024, Part Time: 25 hrs per week
Working pattern: Mon-Fri 12-5pm
We are seeking motivated candidates to deliver high quality support to students with a wide range of issues. You will deliver excellent customer service, offering face-to-face and online help and information to users and resolving queries.
The Opportunity:
This is an exciting opportunity to be a part of a flagship student support service known as EdHelp in a world leading University. Based within the University libraries, the Edhelp team provides front line support across a range of services including Library, IT, student finance and student administration.
Peripatetic staff work across our 10 libraries to ensure we have adequate staffing available to deliver excellent services to our users.
Peripatetic staff work across all 10 libraries at the University. 6 of these libraries are based in the central area of Edinburgh, 1 is at King's Buildings, 1 is at the Royal Infirmary, 1 is at the Western General Hospital and 1 is at Easter Bush. Peripatetic staff work against a rota which tells them which library they are working in on any given day but also are redirected to libraries at short notice to cover unplanned absences. As such, we require candidates to be able to work flexibly.
You will deliver excellent customer service, offering face-to-face and online help and information to users and resolving queries. You will contribute to the delivery of a welcoming, responsive and efficient customer focused service for students, staff and visitors of the University.
We seek candidates who have a positive, proactive outlook who can adapt quickly to change, with good IT skills and aptitude for learning business systems used in Higher Education.
Your skills and attributes for success:
- Customer focus and proven customer service skills.
- Strong IT skills with an ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
- Proven communication and interpersonal skills.
- Problem solving skills and being accurate and methodical.
- Ability to manage a high volume of enquiries (face to face/online).
- Ability to work both in a team and independently, adapt to change, and to work flexibly in order to respond to shifting service needs.
Please note that in your application you must evidence that you meet all of the essential criteria of the post in addition to the key ones listed above. Applications should comprise a personal statement and a CV.
Click here for a copy of the full job description.
As a valued member of our team you can expect:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits pension scheme , staff discounts, family friendly initiatives , flexible working and much more. Access our staff benefits page for further information and use our reward calculator to find out the total value of pay and benefits provided.
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Interviews will be held in September.
If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages.
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
