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information specialist Remote

Leukemia & Lymphoma Society

Full Time Remote 10.56 - 12.04 USD Today

Job description

Why LLS:

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families.
Join us and give new meaning to the word, "job."

Overview:

This is a position within The Leukemia & Lymphoma Society’s Information Resource Center (IRC); the individual in this role will work among a team of Information Specialists. Following extensive training and utilizing established procedures, an Information Specialist responds to phone and electronic inquiries received from patients and caregivers affected by blood cancer; he/she offers individualized and accurate disease, treatment and coping information, as well as referrals to financial and psychosocial resources within and outside of LLS. For each inquiry, it is expected that an Information Specialist document electronically the patient or caregiver’s demographic information, needs, and information/resources provided. The Information Specialist will also educate patients about clinical trials and refer to the Clinical Trial Support Center (CTSC) when appropriate. Additionally, an Information Specialist assists in the maintenance of the blood cancer resource directory, suggested reading list and contributes to the monitoring of online patient forums. He/she is expected to keep current on blood cancer risk factors, diagnoses, treatments and coping strategies.

As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

Additional Position Information: . Responsibilities:

Duties and Responsibilities:

Using established procedures, respond to phone and email blood-cancer related inquiries from patients, caregivers, and professionals; give accurate, current information on risks, diagnosis, treatment, rehabilitation, follow-up care and medical facilities/providers.
Provide blood cancer patients and caregivers individualized referrals to needed financial and psycho-social resources that are available from LLS and other local and national organizations.
Schedule and conduct proactive follow-up calls to patients and caregivers as appropriate to provide further guidance and resources that will help them access care or services.
Complete an electronic record documenting each interaction, specifically capturing the demographics of the individual receiving assistance and delineating all details of each inquiry, including action taken and information/resources provided.
Conduct internet searches to identify specific disease, treatment, and resource information for patients.
Provide clinical trial education and assist patients and caregivers in overcoming barriers to accessing clinical trials; refer patients and caregivers to LLS’s Clinical Trial Support Center (CTSC) as appropriate.
Keep current on developments and trends related to detection, treatment and research regarding blood cancers by reading peer-reviewed literature, materials from professional organizations, and attending professional symposia/conferences.
Provide information and consultation to regional staff on blood cancer diagnoses and treatments as requested; partner with regional staff to assist patients in accessing needed resources as appropriate.
Represent IRC at professional meetings, conferences, advisory boards, and in partnership initiatives and as requested, both by phone and in person.
Collaborate on the submission of abstracts to professional organizations for presentations as requested.
Perform other related duties as assigned.

#LI-Remote

Qualifications:

Education and Experience Requirements:

Masters in Social Work, Masters in Health Education, Nursing degree (BSN or RN), or Masters in another related field. Needs to be licensed in discipline.
Three (3) years of previous experience in a health care delivery setting working with patients and their families.
Previous experience in the field of oncology, particularly hematology is preferred
Demonstrated ability to mitigate one’s own stress in emotionally difficult circumstances and assist patients and caregivers with compassion and empathy.
Excellent oral and written communication skills.
Bilingual - English/Spanish Speaking(preferred)

Physical Demands & Work Environment:

Physical demands are minimal and typical of similar jobs in comparable organizations
Work environment is representative and typical of similar jobs in comparable organizations
Must have reliable internet, especially if position is remote. Minimum download speed 50mbps minimum upload speed 50mbps. Recommended download speed 100mbps recommended upload speed 100mbps
If working remotely, must have a quiet space for office set up that is also private to ensure confidentiality when speaking to callers by phone.
Average salary range is $62k-$72k, open to further discussion

Disclaimer: LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.

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About Leukemia & Lymphoma Society

CEO: Dr. E Anders Kolb
Revenue: $100 to $500 million (USD)
Size: 501 to 1000 Employees
Type: Nonprofit Organization
Website: http://www.lls.org
Year Founded: 1949

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