Job description
ESMS Global Ltd, which includes VPIS services, has an exciting opportunity to join their reliable, friendly and highly experienced team of Information Scientists and veterinary professionals. Successful applicants will work for the Veterinary Poisons Information Service (VPIS) and Animal PoisonLine (APL), answering calls from veterinary professionals and pet owners with emergency enquiries relating to poisoned and potentially poisoned animals.
- Demonstrable ability to communicate clearly, concisely, and accurately, both verbally and in writing, and to listen actively and empathically.
- Ability to communicate with customers at all levels.
- Excellent spoken and written English.
- Ability to remain stable and calm under pressure.
- High level of attention to detail and accuracy, striving for excellence in standards and methods of work.
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Our offices are located in London SE1. Applicants will be required to work shifts including weekends and nights which will attract unsocial hours payments. Staff are able to work from home. Office attendance will be required for initial basic training and then thereafter as required via a hybrid system.
www.esmsglobal.com
www.vpisglobal.com
About ESMS GLOBAL Ltd:
“ESMS, a spin-out from Guy’s Hospital Poisons Unit, provides a unique service to clinical trials that goes beyond a simple unblinding service of the type that an NHS on-call pharmacist might provide. This service is designed to prevent inappropriate unblinding as in most cases, the A&E doctor is confident to proceed with the patient`s treatment without unblinding, thus improving patient retention and reducing the need for higher patient recruitment. Retaining patients on study is also crucial to the success of the grant.