Information Rights Officer (Maternity Cover) England
Job description
Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
The role
We are seeking an Information Rights Officer to join our Information Governance team at Citizens Advice. You will play a crucial role in administering and processing information rights requests received by the national organisation and liaise with a range of teams across the organisation and the network.
Your responsibilities will include; administering and processing information requests and third-party data requests in accordance with UK data protection law and Freedom of Information law; contributing to the maintenance of policies and processes; acting as a key contact point for queries, coordinating responses; maintaining records in line with policy and procedure; actively participating in meetings, and supporting equity and diversity initiatives.
For more information about the role responsibilities and people specification, please refer to the candidate pack available at the bottom of the advert.
To apply
To apply for this role, please submit an anonymous CV and a cover letter of no more than 2 pages addressing how you meet the following criteria:
- Proven ability to work within procedures and policies, including working with confidential material.
- Excellent written and verbal communication skills including the proven ability to gather, assimilate and analyse complex information and communicate findings clearly including the drafting of letters, reports and production of notes of meetings.
- Proven ability to understand legal or regulatory guidance and apply it in practice.
We also have the same role, on a part time and permanent contract. If you would like to be considered for that role as well, please find the job from the vacancies page and click on apply. You will be presented with an option to copy over your application when you start the process.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
In the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
