Information Point Adviser Frenchay
Job description
About us: Student Information and Advice provides support services for students to help them to develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues – from money management, fees and funding to course-related issues and wellbeing. About you: We are looking for 2 enthusiastic, customer-focused, resilient, and flexible individuals to work full time, 37 hours per week on a basis. Currently there is the opportunity to work in a hybrid way, working from home on occasion. We have 2 vacancies. 1 initially based at our Glenside campus and once induction completed you will work across multiple locations on a rota basis. Frequency will vary due to business need and will involve suitable notice. You will work standard office hours all year round (8.30-16.30 or 9.00-17.00) 1 based mainly at our Frenchay campus working a shift pattern. Hours will be primarily 11.00-19.00 and 9.00-17.00 at times, on a rota basis throughout term time (and be 9.00-17.00 out of term time) but will involve suitable notice. Please clearly state your preference in your application form. Working across multiple sites provides an excellent opportunity to enrich your staff experience including your knowledge of a wide range of campus cultures by collaboration and networking with students, colleagues within the team and across the wider university. You will work on front desks dealing with queries as they arise in a fast paced and pressurised environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. The Information Point service supports students who are often in emotional distress. We are looking for someone who has excellent communication and customer care skills and who can approach their work in a calm, positive and empathetic manner. A knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues. The role requires knowledge of a wide range of subjects and so, the ability to learn and absorb knowledge quickly and to communicate this effectively in writing, over the phone and in person are essential skills for this role. The variety of questions received means that no two days are the same. You will have a can-do attitude and foster this amongst colleagues and be able to respond positively to rapidly changing situations. You will be resilient and able to deal with challenging situations. You will also be required to provide support in back-office locations handling telephone calls, emails, appointment bookings and other routine admin tasks. It will be essential to have good IT skills and be digitally capable in a range of systems and processes. Attention to detail is also a key requirement of the roles. Why UWE Bristol? We are one of the largest providers of Higher Education in the South West with 32,000 students, 250,000 alumni and 4,000 staff from across the globe. We are both globally connected and regionally embedded, with a strong network of employer and partner connections. We have a lot to be proud of at UWE, our include scoring above sector average for student satisfaction, we are ranked 24th in and 39th in the latest Times Higher Education ' '. We are an ambitious and university. We're focused on solving future global challenges through outstanding learning, world-leading research and a culture of enterprise and we are looking for people who share our core values to help us achieve those aims. With as a core value, UWE Bristol recognises the power of a . We support and celebrate the diversity of our staff and students as a key driver for innovation and success, promoting pathways and achievements to inspire and generate confidence and ambition. Frenchay campus has excellent ; as well as being located near the motorway network we are within walking distance of two , our bus terminus connects us to the local bus and metrobus network and we also have a range of cycling and changing facilities, making our campus the ideal place to work for those commuting to Bristol. The second post is based at our Campus which is set within beautiful grounds in Stapleton, just three miles north east of Bristol City Centre. Regular link the campus to the main Frenchay site, the city centre and surrounding areas, and nearby train station. Home to UWE's , Glenside Campus offers excellent teaching facilities, these include a selection of inter-professional simulation suites, enabling students to practice and develop professional competencies, and one of the best health care libraries in England. In addition to progressive pay rates, UWE Bristol offers a wide range of generous including: a generous holiday allowance of 25 days pro rata up to 12.5 bank holiday/closure days per year flexible working excellent defined benefit pension schemes access to employee assistance programme ongoing learning and development opportunities family friendly policies and wellbeing initiatives onsite at our Frenchay Campus. * savings on purchases via Wider Wallet scheme option to participate in the cycle to work scheme Further information If you would like an informal discussion, please contact Carol Meghji on 0117 328 1292 or email: or Leyhana McCarthy on 0117 32 86843 or email This is a full-time role working 37 hours per week. This post is available on a job share basis for applicants wishing to work part time. We particularly encourage applications from Black, Asian, Multiple Heritage or Other Minority Ethnic and male candidates as we are currently under-represented in these areas within UWE Bristol however all appointments are made strictly on individual merit. The University’s normal practice is that new appointments will be made at the starting point of the grade. UWE is committed to supporting and promoting to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who share our ambition to be a university recognised for the success and impact of our practice-oriented programmes; our strong industry networks and our inclusive global outlook. We are unable to provide sponsorship for this role under the Home Office Skilled Worker visa route. As we are unable to sponsor anyone requiring a visa for this role candidates must therefore be able to provide their own right to work in the UK. Please refer to the which provides details of which documents are acceptable. Should you be shortlisted you will be asked to provide your right to work documents at your interview. University of the West of England
