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Information Co-ordinator

Glasgow, GB

Scotland

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.

We're also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Here are some of the duties your role will include: -

1. Collate and disseminate information to / from Network Rail Control to TOC / FOC Controls as required, to include providing real time train information to customers, both internal and external, through means such as TYRELL messaging and email messaging.

2. Disseminate accurate, concise and timely information on the OIS screens, in accordance with Network Rail company standards and statutory requirements, to passengers, Train Operator staff, Network Rail staff and other railway Group members, relating to incidents.

3. Input into a daily log of all notable actions, using the available systems in accordance with the relevant company standards and instructions.

4. Work closely with the Route Control Manager in the management of information flows within / out with the control organisation.

5. Produce reports and supporting data to agreed specifications and co-ordinate the provision of other necessary Control information to defined timescales.

6. Assist the Incident Controller (Lead Operations Controller) in creating the “prioritised plan” in line with the PIDD ACOP requirements.

7. Assist the Train Running Controller in the production & dissemination of an amended train plan during disruptive events.

8. Support the Control Team during manning of Gold Command in the collation of minutes and discussions held during incidents, and also during normal incident management conference calls.

What you will bring to the role: -

Essential

• Good Communicator

• Good geographical knowledge of applicable Route

• Knowledge and demonstrable experience of control procedures and instructions

• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g TRUST, CCIL, TRUST DA, Tyrell or other communications system

• Knowledge of Train Operating Companies within the route

• Good team working skills and ability to make objective decisions

• Able to influence others and work under pressure

Desirable

• Appreciation of signalling, p’way and electrification disciplines

• Geographical knowledge of adjoining Routes

• Understanding of commercial/ business picture within Network Rail and TOC’s

Closing date: 12/07/2023

Please get your application in as soon as possible, we may close the advert before the listed closing date if we receive enough applications. Late applications will not be accepted. Please note that we are continuing to conduct our interviews on-line.

We're dedicated to creating an inclusive environment and we welcome applications from everyone!

Network Rail is a Disability Confident Leader and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. You can visit Evenbreak’s Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Drugs and Alcohol Standard:

Our Drugs and Alcohol Standard has changed. All prospective candidates will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.

Keeping people safe on the railway is at the heart of everything we do. Safe behaviour is therefore a requirement of working for Network Rail. You should demonstrate your personal dedication to safety on your application.