Job Description Summary

Reporting to the Senior Manager Laboratory Informatics, as Lab Auto Informatics Specialist you are responsible for training, delivering product expertise and troubleshooting for Middleware solutions, Information Systems Integration, Network Configuration and Computer Infrastructure.

Job Description

Be part of something greater!

Company Overview:

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help enhance the safety and efficiency of clinicians' care delivery process, enable laboratory scientists to accurately detect disease and advance researchers' capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.

Job Description:

Role:

As domain expert, you will provide regional support to customers of BD’s middleware products and related informatics and connectivity solutions. You will support local country teams in building their knowledge and competencies in pre-sales, sales, implementation and post-sales support processes. As such, you are expected to work directly with customers, local Informatics Specialists, Field Service Engineers, Application Specialists, Commercial teams and the Global Service and Marketing organizations based in the US (Baltimore and San Jose).

Responsibilities

• Work within the Central Technical Service Support organization, coordinating efforts to develop regional competencies on new middleware products being launched, driving towards local knowledge and self-reliance.
• Respond to escalation support requests from local teams, working together with local teams and customer employees to solve technical issues related to BD’s middleware installations.
• Take a leading role planning and delivering regional training on BD’s middleware solutions, updates and solve skills, building a program of continuous learning in the local Informatics community, driving towards regional product knowledge and implementation excellence.
• Work with Global support and R&D to build a deep understanding of new product updates, driving plans to roll out this knowledge to local specialists, being part of the team planning regional rollout of new products and upgrades.
• Assist the Global Support, R&D, Quality and Regulatory departments to determine the root cause of product issues and provide feedback on product design and performance to drive product improvements.
• Identify, through interaction with local teams and customers, product improvement needs, performance issues and key concerns, communicating to European marketing as part of the regional VOC for global teams.
• Directly support local teams in implementing middleware solutions, interfaces to Healthcare Information Systems (typically LIS). Participate and/or directly manage interface implementations in pilots, projects or as part of training for local teams.
• Ensure that Field Corrective Actions are properly implemented by local teams.
• Support local commercial teams with new product releases and assist in projects where there is a lack of competencies in local teams.
• Support regional software R&D projects, to advance functionality of BD middleware solutions.
• Perform other tasks as requested, in support of the advancement of the middleware platform development and deployment in the region, in coordination with regional marketing and local teams.

Your profile:

• Degree in Computer Sciences/Networking/Technical degree or comparable, demonstrable knowledge and experience.
• Excellent customer focus and problem-solving skills, flexible and proactive attitude towards changing priorities and multiple workstreams.
• Minimum three years’ experience in a field-based support role, preferably with experience in Flow Cytometry, Microbiology, Molecular Diagnostics or BD medical devices. Specifically, experience supporting middleware solutions in hospital or laboratory IT environment. Experience as a 3rd line support engineer is a plus.
• Good interpersonal and communication skills, with the willingness and ability to communicate at multiple levels within customers and the BD organization.
• Fluent in spoken and written English, second and third European language is an asset.
• Expert knowledge of information systems, including computer hardware, Operating System configuration, network design and fix and virtualization technologies.
• High level knowledge of SQL Server installations and solve, SQL queries.
• High level of experience with connectivity to LIS systems (ASTM, HL7, interfacing projects).
• Software development skills, knowledge of database design and programming in C# using the .Net framework is an asset.
• Knowledge of Remote Systems Management and Support solutions.
• Knowledge of IIS and web-based applications installation and solve.
• Proven customer project management skills.
• Good customer orientation and problem-solving skills.
• Self-starter, willing to take on regional initiatives and drive them independently to completion.
• Willing to travel in Europe and to the US (up to 50%).

What can you expect from us?

• A varied function with international contacts within a company with an important social contribution in a value-driven organization.
• An informal working atmosphere, dynamic workplace culture and an environment that lets you grow and develop.
• An attractive remuneration package

If you’re a standout colleague who is passionate about healthcare and offering solutions to our customers that can make a difference, looking for a challenge in a very dynamic environment, and we’ve just described your career aspirations, then please click on the APPLY button.

To ensure the safety of our associates, BD supports remote work where possible. This position is based in the listed location, but is temporarily remote-based due to Covid-19. We are continuing to monitor the situation and follow local governmental guidance to advise when is the right time and safe for our associates to return to their BD work location.

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://jobs.bd.com/

Primary Work Location

GBR Winnersh - Eskdale Road

Additional Locations

Work Shift