Income Administrator Birmingham, England
Housing 21
Full Time
Birmingham, England
27830 GBP ANNUAL Today
Job description
Hours: Full time, 35 hours per week/ 70 hours over two weeks (nine-day fortnight)
Salary: £27,830 per annum
Closing date: 26th March 2023
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!
The role
We are currently looking to recruit a full time Income Administration
Within the role you will cover all aspects of payments including direct debits, benefits and other payments into the business in relation to rents and service charges. The role holder will ensure accurate, complete, timely processing and maintenance of all agreed activities. Encompassing – management and administration of tenants direct debits, housing benefits entitlements & contributions, rent transfers, queries, refunds, tenancy set up/amendments, former tenants arrears and overpayments, universal credit portal, legal administration support, raising of sublet invoices. Support to operations and other stakeholders.
You will ensure that each contact receives a seamless service that is supported by an accountable and customer focussed approach. Where appropriate to direct contact to Operational colleagues reflecting the devolved model of “My court- My business”
What we’re looking for
The essential requirements for the role include:
- Experience working in a fast paced, high-volume environment and delivery of excellent customer service
- Experience of working in the housing sector
- Working knowledge of the benefits system- HB and UC
- A track record of delivering services to meet customers’ needs
- Knowledge of confidentiality and data protection legislation
- Experience working with complex systems solutions with numerous interfaces from feeder systems
- GCSEs (including Maths and English) at Grade C or above
Interested to find out more, please see the attached job profile for full details of the role.
Who we are:
Housing 21 is a leading not for profit provider of Retirement Living and Extra Care properties for older people of modest means. We deliver affordable, quality housing with person-centred care that promotes independent living.
We operate in over 240 local authority areas, managing around 22,000 properties. We are the largest provider of Extra Care providing both housing and care and deliver 38,000 hours of care each week across over 145 Extra Care services.
Why us?
It’s a great time to join us. Did we mention we’re a Platinum Investors in People organisation, placing us among the top two percent of organisations assessed?
We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.
With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21.
Housing 21
https://www.housing21.org.uk
Birmingham, United Kingdom
Bruce Moore
$100 to $500 million (USD)
1001 to 5000 Employees
Non-profit Organisation
Grantmaking & Charitable Foundations
1964
