Incident Handler London, England
Job description
Incident Handler
London
As a Barclays Incident Handler, you will be a vital member of a team who acts as the focal point for all security related escalations, operational coordination, and incident management. You will plan and co-ordinate a large scale security incident response effort, involving multiple functions, operational teams and front-line customer facing businesses.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Identifying and implementing necessary tasks within your area of responsibility, while working within a global multifunctional department
- Writing and delivering both written and verbal briefings regarding incidents to a variety of audiences, including non-technical, across the organization
- Supporting and leading reviews of critical security incident processes and procedures with a view to driving improvements
- Developing good collaborative relationships with all stakeholders
- Delivering recommendations and actions to improve the detection, escalation, containment and resolution of security incidents
- Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
What we’re looking for:
• Confident, with the ability to remain calm, controlled and focused during high pressured situations
- Knowledge of incident management tools such as; ServiceNow, X-Matters, Everbridge, Silobreaker
- A working knowledge of how a layered defence and intelligence driven defence works
- A working knowledge of Risk Management and the part that controls play in a security posture of an organisation
Skills that will help you in the role:
• Ability to identify operational risks and issues in a fast time environment, and take proportionate and appropriate actions
- Previous experience working in a large multinational organisation with colleagues and stakeholders based in multiple / remote locations
- Previous experience in a Security Control Room environment
Where will you be working?
In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links. With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.
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