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Customer Sales Advisor - Retentions - Fully Remote!

MUST HAVE 1 YEARS OFFICE SALES EXPERIENCE

STARTING May 2023

Salary: £21,500 per year + Average OTE Bonus of £7,800 per annum

Contract Type: Permanent, Full Time

The role you’ll do:

As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:

• Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
• Share the features and benefits of protection products to help customers find the one that’s right for them.
• Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

What else to expect:

• In a 4-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• You’ll work on a shift pattern: 5 week rotational rota between 8am-8pm, with 2 Saturdays and scheduled days off during the week.
• We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need:

• A solid background in targeted sales
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits:

• Comprehensive training with clearly defined career progression opportunities
• Regular incentives with amazing prizes to be won
• Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

INDSA

Job Types: Full-time, Permanent

Salary: £21,500.00 per year

Benefits:

• Additional leave
• Casual dress
• Company pension
• Employee discount
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Work Location: Remote

Reference ID: INDSA