Inbound Helpline Advisor Sheffield, England
Job description
Job reference number
Inbound Helpline Advisor - Sheffield / Hybrid Working 12 Month Fixed Term Contract
Salary from £21,346 based on experience. Salary accompanied by company bonus
Full time -33 working hours per week
26 days holiday (plus bank holidays)
12 Month Fixed Term Contract
Royal Mail Defined Contribution Pension Scheme
Location Royal Mail, Sheffield, Pond Street, Sheffield, S98 6HR - Sheffield / Hybrid Working
Are you an experienced Inbound Telephone Customer Service Advisor or Inbound Helpline Advisor?
Come from a retail or hospitality background? Do you thrive on exeptional customer satisfaction and looking for a new challenge with socialble working hours?
Do you want to work Full time, 33 hours per week, Monday to Friday with the option for work from home 4 days per week?
No external calls and no sales involved? Sound good? Read on !
Here at Royal Mail, we genuinely care about what we do and aim to provide a phenomenal level of service for our employees and ex-employees
We are looking for an experienced Inbound Telephone Customer Service Advisor or Inbound Helpline Advisor to join our team on a 12 Month Fixed Term Contract.
About the role
You’ll be responsible for providing telephone support and guidance to Royal Mail employees and ex-employees through dedicated inbound helplines.
You’ll work in our HR Services team and be responsible for responding to inbound telephone enquiries, emails, webforms and internal employee application queries.
Full training on Royal Mail systems will be provided.
About You
To be successful in the role you will be able to demonstrate the below experience in your CV and at interview: -
- You’ll answer inbound telephone call from Royal Mail employees promptly and professionally, delivering excellent customer service.
- Excellent communications skills, specifically verbal and written
- Establish and maintain excellent working relationships with all Royal Mail colleagues
- Take personal ownership of queries and follow through to completion, including ensuring that the internal customer is satisfied with the outcome.
- IT proficient in MS Office and/or other applications to record accurate information.
Extra Benefits
- Generous holiday entitlement of 26 Days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
Next Steps
Closing Date: Monday 24th April 2023. Please note, this advert may close early if the appropriate number of applications has been reached.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
The next stage of the selection process will be a face to face interview at Royal Mail, Sheffield, Pond Street, Sheffield, S98 6HR. Consisting of competency based and role specific questions.
Trust is important to everything we do in Royal Mail. We want to build that trust from the very beginning of your journey with us. The first step is your interview; and we mean your interview. We want to give you the opportunity to present us with your best examples. As a result, we will provide you with your competency based interview questions ahead of the interview taking place, to allow you time to prepare in advance. We want to be transparent about what kind of qualities we are looking for and what a job with Royal Mail entails.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
