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Inbound Customer Service Expert - Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £27,500

Location: this role is 3 days per week in our Norwich offices, and 2 days per week working from home (initially it will be full-time in our office for training - c. 8 weeks). This is not a fully remote role - this is a hybrid role!

Flexible shift pattern between 08:00 - 18:00 Monday - Friday. Weekend overtime may be required.

Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people to support to our customers through their retirement needs in Norwich, people who truly care and are driven to give it their all every single day . People like you!

Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different.

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.

A bit about the job:

You will be providing telephone support to our customers giving impartial guidance and discussing their options available.

You will be motivated and proactive, looking for the opportunity to make a real difference in our customers lives. Our products can be really technical so you need to be able to easily articulate the many complexities of the product - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers.

Skills and experience we're looking for:

• Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills
  
• Talented problem solvers who think outside the box and challenge the status quo to help shape our contact centres of the future
  
• Someone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections
  
• The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.
  
• Someone who is risk aware, with the ability to overcome issues in order to best support our customers

What you'll get for this role:

We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing. There are too many to list, but here's a flavour of what's on offer!

• Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500
  
• Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  
• Eligibility for annual performance bonus
  
• Family friendly parental and carer's leave
  
• 25 days / 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  
• Up to 40% discount for Aviva products
  
• Brilliant flexible benefits including electric cars
  
• Aviva Matching Share Plan and Save As You Earn scheme
  
• 21 volunteering hours per year

Aviva is for everyone:

We are inclusive - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Marya call on 07785696927 or send an email to [email protected]