Inbound Call Centre Agent/ Customer Service Advisor London, England
Job description
About Salary Finance
Salary Finance is a leading global FinTech platform. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We have a team of 200 brilliant and passionate colleagues in 3 countries and have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London, Virgin Money) with £100M in equity and £500M in debt funding raised to-date. We have won over 70 awards for our work, including MoneyAge's Consumer Champion of the Year, Prince Charles' BITC Responsible Business of the Year, and the Global Impact Award from Sadiq Khan for our US growth.
We were co-founded by entrepreneurs Asesh Sarkar (CEO), Daniel Shakhani, and former Head of Google UK and Ireland Dan Cobley (Chairman) and are authorised by the FCA.
Your role in our mission
We're looking for an enthusiastic Customer Service Associate (working from home) with a passion for amazing customer service and an exceptional telephone manner to join our Customer Operations Team.
What you'll do
- Answering inbound and making outbound calls from new and existing customers.
- Giving every customer the best possible experience when they call in
- Dealing with vulnerable customers and answering all enquiries with care
- Entering accurate records of customer conversations into the customer platform.
- Following processes and guidelines that fall in line with company and FCA regulations.
- Escalating customer issues with management when the need arises.
- Achieving personal and team targets in a contact centre environment.
- Staying up to date regarding a company's products, services and policies.
- Maintaining accurate customer records in a company's customer relationship management
Who you are
We embrace our differences but there's one thing we like to share our values, so it's important to us you are:
- Proven experience working as part of a team
- Excellent time management and organisational skill
- Efficient administrative skills
- Competent numeracy, literacy, and IT skills
- A proactive attitude, and enthusiastic
- 1 year experience in the contact centre environment
What's in it for you?
- Company quarterly bonus scheme
- Hybrid working
- 25 days holiday with an extra day off on your birthday
- Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships
- Enhanced policies that are family and pet friendly, to include company sick pay and Peternity leave
- Annual personal learning budget
- Great career development in a fast paced environment
- Regular company socials (post covid, although we've got quite good at virtual ones too!)
- Volunteer days as part of our CSR program
- Being part of a collaborative and entrepreneurial team working in our brand new, purpose-built offices at Scale Space, White City
- Being part of a community of Blenheim Chalcot-backed fintech growth businesses including ClearScore, Liberis, Kodoo and Modulr, with opportunities to share and learn together
- More great perks to include complimentary fresh fruit weekly, cycle to work, help to save and much more!
The Details
We offer a hybrid working shift pattern (required in the West London office once a month), 40 hours per week from Monday to Saturday, between 8.00 am and 7.00 pm.
We're looking for people that will get stuck in and make a difference. We have a great collaborative, entrepreneurial team and are passionate about what we do. If you want to join a team that is changing people's lives for the better then we'd love to hear from you.
Learn more at salaryfinance.com
Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.
