Inbound Call Centre Agent

Inbound Call Centre Agent Warrington, North West England, England

Uniting People
Full Time Warrington, North West England, England 22700 GBP ANNUAL Today
Job description

Do you want to be a part of a team looking after a large customer base striving to give the best customer service experience. Working within a great environment with options to progress further with the company.

Salary + Bonus

Salary:£22,700 + Attendance bonus paid £375 each quarter (95% attendance) £24,200

Bonus:

Attendance Bonus: £375 per quarter

Upselling Bonus (No Sales targets/pressure) – £150 average

Working Hours:

Rotational Shift Pattern – 2 weeks

Week 1 - Monday to Friday – 9am until 5.30pm

Week 2 – Monday to Friday – 8.30am until 5.00pm

What is on offer:

  • Bonus Structure
  • Free parking
  • 22 days’ holiday PLUS bank holidays
  • Pension scheme

Key Responsibilities:

- Work as part of a team to maintain and support performance across the campaign

- Build strong relationships with customers

- Find resolutions to customer issues
- Promote the business in a professional manner
- Provide great customer service
- Take ownership for each call and reach the best possible outcome for the customer

Job Types: Full-time, Permanent

Pay: From £22,700.00 per year

Benefits:

  • Company events
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Quarterly bonus

Ability to commute/relocate:

  • Warrington: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (required)

Work Location: In person

Reference ID: SB/TC

Inbound Call Centre Agent
Uniting People

www.unitingpeople.co.uk
London, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
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