IN-STORE TRAINER AND DEMONSTRATOR – Experiential Retail Birmingham, England
Job description
Overview
In- store Trainer required for new concept experiential retail Flagship Store
This is a brand new store and it will be a brand new experience for everyone involved – particularly your customers!
Based in Birmingham,my Client is bringing together some of the world’s most loved toy brands under one roof.
In This very unusual role you will train old and new customers to get the best out of my Clients range of Toys (suitable for adults as well!)
We need someone to deliver training, hold prearranged seminars and undertake ad hoc support and assistance.
- Comfortable with presenting to groups, holding interactive workshops, delivering ad-hoc 1:1 training/advice in person and online.
- Develop course material, presentations and user aids across the company’s products
- Deliver practical training courses for customers on the company’s products and services
- Deliver practical training courses for fellow colleagues of the company
- Plan a regular session of structured courses which engage visitors and draws people to the Experience.
- Training seminars will be face to face or live streamed and potentially recorded for future use.
- Confidence in presenting to consumers in an open trading environment is important
- Maintain a detailed knowledge on the company products and work closely with Technical and Product Managers on company developments.
- Track record of training/presentation and training course development
- Experience of working in a busy public environment.
- Ability to push to achieve the best standards for the department in everything that is undertaken inclusive of but not complete regards to:
oCommercial and Service excellence awareness regards to what information is given to customers by yourself and your colleagues
oActively seeking ways to improve the customer experience
oProfessionalism whilst allowing the customer experience to be that which they will want to experience again.
This is a rare and exciting opportunity to be in at the start of this new concept.
To find out more please submit your CV via the link below or call Ian Gerstein on 01628 600781
Mandeville is acting as an Employment Agency in relation to this vacancy.
How to Apply
If you would like to be considered for this position, please apply online below or alternatively call us on +44 (0)1628 600770 to discuss your suitability.
