Implementation Specialist Remote
Job description
About Sapio Sciences
We are a rapidly growing, award winning, SaaS (Software as a Service) informatics company servicing the Life Sciences market. We are passionate about helping our customers digitally transform their laboratory operations through data consolidation, automation and artificial intelligence. Our LIMS (Laboratory Information Management System), ELN (Electronic Laboratory Notebook) and SDMS (Scientific Data Management System) are built on a single unified platform with the goal of empowering scientists and streamlining the discovery process.
Founded more than 15 years ago, the Company has spearheaded a quiet revolution in the digitization of labs. We count some of the world’s largest Life Science companies as our customers including Novartis, Bristol-Myers Squibb, Roche, GSK, Regeneron, PTC Therapeutics and specialist health systems such as Baylor College of Medicine Human Genome Sequencing Center, Memorial Solan Kettering Cancer Center and USCF. Following strong commercial traction in the US market and significant investment from GHO Capital we are excited to establish our dedicated European operations, head quartered in London, UK.
Summary
Sapio Science is seeking a highly motivated and self-starting Application Engineer (AE). You will join a rapidly growing team, that builds on our recent customer wins. You will be one of the first EMEA based employees with the opportunity to help shape our EMEA customer success organization.
An experienced AE you will be confident working in Life Sciences to successfully deliver our solution to the delight of customers. You will have deep knowledge of LIMS, ELN and SDMS products and their application within the Laboratory setting. You will become an expert in the configuration and deployment of Sapio Sciences products.
Key Responsibilities
- Build and maintain an in-depth understanding of the Sapio Sciences products and services
- Work with the Sapio Sciences team to develop and deploy solutions for the customer
- Work closely with the customer to understand the business requirements and processes
- Configure the Sapio products to meet time, budget, quality and customer success criteria
- Train customers on the configuration and use of the Sapio Sciences products
- Support customers in the subsequent implementation of the configuration
- Support Project Managers in the delivery of customer projects
- Follow Sapio Sciences agile deployment methodology
- Document customer feedback and ensure issues are addressed to provide the best customer experience and ultimate success of the project
- Meticulously manage all AE related deployment services documentation
Personal Qualities
- You are a self-starter who is happy to learn from first principals
- You are highly respected and trusted by the customers you work with
- You are a problem solver
- You are a great communicator
- You are focused on activities that add value and avoiding those that do not
- You are determined and persistent
- You maintain the highest standards of integrity and respect for co-workers, customers and prospects.
Essential Experience
- 2+ years' experience delivering software in an implementation role.
- Strong scripting skills with knowledge of Python or other scripting languages
- Strong analytical, problem solving and fact-finding skills
- Proven organizational skills, with the ability to deliver agreed workload within deadlines whilst maintaining a high degree of accuracy and attention to detail
- Excellent communication and presentation skills
- Effective time management, and prioritization skills
Desirable Experience
- A degree or equivalent in either Computer or Life Sciences
- Experience working within a Life Sciences laboratory.
- Experience configuring LIMS, ELN or similar software.
- Demonstrated experience working effectively in a remote or hybrid working environment.
- Knowledge of one or more of GWT, MySQL, Oracle, Tomcat, Linux, AWS
sjaRCglP6K
