implementation specialist Harlow, England
Job description
At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.
Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.
Revalize is a portfolio company of TA Associates.
As an Implementation Specialist, you will work with project managers and business analysts to deliver implementation projects. You will also provide mentoring sessions to customers and respond to their ad hoc requests, offering subject matter expertise and guidance. The role involves managing multiple tasks, troubleshooting, and documenting solutions.
Location
- Remote in Harlow (United Kingdom)
Responsibilities
- Contribute to the Professional Services team by providing excellent customer service and support.
- Review, analyze, and evaluate customer business requirements and solution objectives.
- Participate in ongoing implementation team decisions and internal projects.
- Lead implementation-specific activities and conduct meetings with new and existing customers.
- Input issues and case data into customer-facing and internal issue tracking applications.
- Bachelor's degree or equivalent experience
- Proficiency in JavaScript, CSS, HTML, and SQL.
- Travel to Office and Clients
- Strong interpersonal and communication skills
- Technical aptitude and ability to learn new software quickly
Preferred
- Experience in the Manufacturing Industry.
- Agile Software Development Environment experience with JIRA.
- Knowledge of IT networking, internet technologies, and web applications.
- Familiarity with CPQ products.
Additional Information
All applicants must complete a 30-minute online assessment as a part of your application. All information will be kept confidential according to EEO guidelines.
