Job description
As an Implementation Solutions Analyst (ISA) you will be helping our clients expand their business is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The ISA will work directly with Onboarding Specialists and various operations teams to provide support to onboard the client’s business to the CB products and services.
Job responsibilities:
- Attend client calls and meetings, and support Onboarding Specialists with meeting agendas and minutes
- Manage the less complex solutions and responsibility for various quality control reviews through the project lifecycle
- Utilize creative problem solving and solid decision making abilities
- Adherence to policy and procedures, and international and domestic regulatory requirements
- Manage onboarding activities via phone, telepresence, email and in person with internal business partners
- Collaboration with the coverage team to establish clear implementation details, enabling the implementation to be initiated expeditiously
- Completion of project initiation tasks, including account reservation requests, product forms and early engagement of internal teams
Required qualifications, capabilities and skills:
- BA/BS Degree
- Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
- Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
- Strong interactive personal and communication skills and ability to influence others for positive results
- Excellent English written & verbal communication ability
- Experienced problem solver and critical thinker
- Ability to take ownership, manage through conflict and mobilize internal resources
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.