implementation analyst Maitland, FL
Job description
Training Delivery Analyst II -AdventHealth Medical Group-
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Student Loan Repayment Program
- Career Development
- Pet Insurance
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Full-time
Shift: 8:00am-5:00pm
Location: 2600 Westhall Lane, Maitland, FL (Hybrid)
The community you’ll be caring for:
- More than 800 physicians, 450+ advanced practice providers, and 2,600 clinical and support staff in over 40 specialties, provide patients with a broad range of medical and surgical services.
- AdventHealth Medical Group Central FL operates over 200 offices, providing compassionate, multidisciplinary care to more than one million patients a year.
- In existence since 1994, AdventHealth Medical Group Central FL has demonstrated consistent growth and stability in an ever-changing health care market.
The role you’ll contribute:
- Develop, deliver and support EHR and ancillary training efforts and continuing education training across the medical group.
- Deliver onboarding, training, go-live support, and develop continuous improvement strategies for new department acquisitions and new Providers.
- Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.
- Actively participates in best practice sustainment efforts through solution development, implementation, activation, and post go-live support.
- Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.
- Work in cooperation with various team members to deliver highly effective training and support to all levels of end users.
The value you’ll bring to the team: The Training Analyst II is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.
Qualifications
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- Bachelor’s degree or 7 years of highly relatable experience
- 3+ years training experience in a healthcare environment
- 2+ years physician practice operations experience
- Experience with process improvement methods and tools, e.g., Lean/Six Sigma
- Experience in adult learner education/teaching experience
- Epic Credentialed Trainer Certification (must be obtained within 60 days)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
