ICT Switchboard Operator London
Job description
ICT Switchboard Operator Agency Reference Number: J72981 Venn Group is currently working with an NHS Trust based in London, who are recruiting for several Switchboard Operators. The post holder will be responsible for dealing with emergency calls calmly and efficiently in a high-level fast-moving environment. Rate: £25 - £26K DOE Location: South East London Job Responsibilities: Professionally deal with incoming calls, both external and internal Deal with emergency calls calmly and efficiently (e.g. Cardiac Arrest, Trauma, Fire, Bomb Threats and Major Incidents) following correct procedures Calmly deal with Medical gas alarms and emergency lift alarms, following correct procedures Escalate any problems that may arise Test and exchange faulty bleeps, reprogramming the control unit so as to keep the user on the same number Arrange for repair and re-distribution of repaired bleeps back to original user Effectively communicate with Patient, Relatives, Visitors, GP’s and all hospital staff, medical and ancillary, effectively, politely and with courtesy The ideal candidate will have: Excellent communication skills and inter-personal skills Ability to prioritise and maintain a calm and professional attitude when under pressure Good attention to detail with the ability to record information accurately Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates. Venn Group
