I.T Technical Services Manager

I.T Technical Services Manager Birmingham, England

SCC
Full Time Birmingham, England 32216 - 40793 GBP ANNUAL Today
Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: I.T Technical Services Manager

Location: Stevenage (On site)

Contract Type: Permanent, Full time

Salary Package: Competitive + Benefits

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company

Overall Job Purpose:

To lead and manage the day to day activities of the Technical Services, Client Application Management and Incident Management Teams. The teams perform 2nd and 3rd line support for incidents and requests for the front office components in a highly secure network.

The successful candidate will exhibit verifiable experience in a customer facing role, coupled with a demonstrable knowledge across multiple technical domains. They will have at least three years’ experience managing and leading BAU teams in complex environments, where customer satisfaction is key.

Key Responsibilities:
  • Provide technical expertise and leadership to the Technical Services Team, the customer and other suppliers;
  • Resourcing and allocation of work, maintaining a balanced utilisation of the resources, and identifying and filling any gaps in knowledge or technical capability of the team;
  • Directly interact with clients, technical teams and 3rd parties in order to co-ordinate rapid and effective response to major incidents.
  • Ability to challenge technical experts in a reasoned and logical manner to explore all possible solutions to an incident
  • Performance management and appraisals to be conducted for the team; addressing and correcting any underperformance of the team;
  • Ensure that security is treated as a priority. Report and act upon any security issues or breaches;
  • Maintain a high degree of customer service for all support queries, adhering to all service management principles.
  • Track, record and actively monitor a customer technical risk log across all Customer IT solutions in order to recommend service improvements and drive forward the best solution and service for the customer.
  • Assist the team in troubleshooting and escalating any issues related to desk-side support, imaging or packaging.
Key Skills/Experience:
  • Experience managing a multi-site technical team
  • Able to produce detailed reporting both ad-hoc and regularly
  • Ability to build and maintain strong relationships with customers and senior stakeholders
  • Excellent technical knowledge across multiple domains, including:
  • Microsoft Active Directory & GPOs
  • Microsoft SCCM (including patching, packaging and deployment)
  • Microsoft OS, testing and imaging
  • ITSM tools

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

I.T Technical Services Manager
SCC

http://www.scc.com
Birmingham, United Kingdom
James Rigby
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Information Technology Support Services
1975
Related Jobs

All Related Listed jobs

Support Worker
Medicare Health Centre Birmingham, England 15.97 - 19.1 GBP HOURLY Today

For example, a Care Home Assistant who deals with a critically ill quiet in their home might have different duties to another who works in a care home for

Customer Assistant
Urban Chocolatier London, England 7.49 - 10.42 GBP HOURLY Today

Ensure all customers are aware of where and how to pay for their purchases. To maintain effective working relationships with colleagues and customers, through

Registered Nurse (Full Time)
Vivid Care Services Manchester, England 45000 GBP ANNUAL Today

For overseas qualified Nurse with no UK experience we need a minimum of 3 years nursing experience. *Unlimited free training*: access Vivid Care Services web

Warehouse Operative / Order Picker
Carousel Car Parts LTD Northampton, England 24000 GBP ANNUAL Today

Picking and packing orders, making sure that all products are in sellable condition and properly packed. Ensuring that warehouse always kept tidy.

Junior Trainee Accountant
JService London, England 25142 - 28000 GBP ANNUAL Today

Managing client bank accounts and processing payments on their behalf. Experience in accounting software and studies is preferred but not essential.