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Work collaboratively as part of a team of administrators across both HR

Operations and HR Organisational Development to provide a robust and

efficient HR administrative service. This will be in line with agreed SLAs and

KPIs.

This role will provide HR support to Employee Relations and Wellbeing,

Management Systems, Business Partnering, Talent Acquisition and Talent

Development as well as working with and supporting payroll colleagues as

and when required.

Key
Responsibilities
and

Accountabilities:

Key tasks (to be agreed with the Payroll and Admin Manager) may include;

• Provide first line support and information on policies, procedures and

processes.

• Conduct meetings with staff around straightforward issues such as

end of fixed-term contracts, routine sickness absence, maternity and

other parental leave, escalating more complex issues to the

Employee Relations team.

• Maintain accurate HR information across all teams in HR, including

the entry of data onto the HR and Payroll system. Ensure

consistent, timely and accurate input for monthly deadlines. Work

proactively with the payroll team on information exchange and

updating.

• Produce documents for staff and managers including contracts of

employment, termination and any changes to terms and conditions.

• Verify the identity and eligibility to work of new starters in line with

government right to work rules.

• Maintain the Academic Tutor system including the entry of data onto

the HR and Payroll system. Ensure consistent, timely and accurate

input for monthly deadlines. Work proactively with the payroll team

on information exchange and updating.

• Monitor and process renewals e.g. DBS/work visas.

• Provide support with absence management, analysis monthly

reports, work with managers to ensuring the correct paperwork has

been completed and returned to HR, as necessary feedback to the

Payroll and Admin Manager so appropriate processes can be

followed.

• Support the HR planning and analytics team with data cleansing,

data improvement and production of reports, surveys and external

returns as required.

• Administer the Occupational Health provision liaising with staff

across the University to ensure timely and efficient appointments

and reports.

• Administer the Maternity/Paternity/Adoption processes

• Administer the e-Recruitment system working alongside the Talent

Acquisition team. Maintain accurate information, confirm shortlisting,

finish jobs, add redeployment candidates, as appropriate.

• Maintain secure and confidential HR e-file systems and archiving

processes.

• Contribute to the development of processes and procedures that

support areas of own remit to align to existing, changing and future

University processes, escalating issues/process improvements as

appropriate.

• Manage HR/payroll inboxes dealing with any initial queries and

signposting the person to the relevant colleague or area of expertise

• Organise and attend regular employee drop-in sessions to advise on

and answer queries related to HR/Payroll processes and

procedures.

• Provide general administration support to the whole HR department

as appropriate including attendance at meetings and minute taking,

coordinating room booking/photocopying for investigations/hearings

etc.

• Receive enquirers, visitors and external suppliers to the

Department/University and develop an effective approach to this

ensuring good customer service.

• Provide cover for other administration/assistant colleagues across

the department, which may include cover for the PA to the Director

of HR from time to time to ensure consistency of admin support for

SMT members.

• Engage in cross skilling with areas of HR Operations e.g. Payroll to

ensure effective delivery and resilience within the service.

• Contribute to HR projects and working groups as appropriate.

• Act as an ambassador for the University and the HR team and role

model the University values.

• Undertake any other duties commensurate with grade
  

Special
Circumstances:

University of Sunderland

Role Profile

Part 2

Part 2A: Essential and Desirable Criteria

Essential Essential:

Desirable:

Qualifications & Professional Memberships:

• GCSE / Level 2 Maths and English Grade C or equivalent

• A Level / Level 3 qualification or equivalent professional experience
  

Experience:

• Significant experience of delivering a high quality administration

service, including drafting letters and correspondence with an

excellent attention to detail.

• Significant experience of delivering a high quality customer

service to both internal and external customers and

stakeholders.

• The ability to build effective relationships with managers, trade

unions and other stakeholders.

• Excellent verbal and written communication skills

• A good level of relevant digital and IT skills for the role including

competence in Microsoft Word, Outlook and Excel.

Desirable:

Qualifications & Professional Memberships:

• Associate CIPD
  

• Experience of working in a Human Resources department.

• Experience of using an HR and payroll software system

• Experience of communicating and collaborating remotely using tools

such as Zoom or Microsoft Teams

Part 2B: Key Competencies

Competencies are
assessed at the
interview/selection

testing stage

Date Completed: November 2022